Responsibilities:
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
- Act as a trusted advisor, understanding client needs and aligning them with our solutions.
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
- Manage renewals and contract negotiations, ensuring a seamless client experience.
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
- Ability to prioritize tasks and manage multiple accounts effectively.
Required Skills:
- 3+ years of experience in customer-facing B2B software sales, ideally focused on SMB
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Nice-to-Haves:
- Experience in Software sales environment
- Background in business development or consultative selling
Compensation & Benefits:
- Competitive Base Salary: £45,000 - £55,000 based on experience and location.
- Pension: Patch My PC contributes 10%
- Medical and Vision through Bupa coverage: Patch My PC covers 100% of the employee's and dependents cost.
- Income Protection & Life insurance through Canada Life
- Sick leaves and Paid Time Off
- Charitable donation matching
- Tuition reimbursement
- Gym & fitness reimbursement
- Internet Stipend
Top Skills
What We Do
Patch My PC simplifies third-party application patching for IT and security teams—trusted on over 26 million devices worldwide. Our solution automates the tedious, reduces risk, and saves time by integrating seamlessly with tools like Microsoft Intune and ConfigMgr. But we’re more than just software. We’re a people-first, values-driven team known for ridiculously responsive support, strong customer relationships, and a sense of humor (yes, we speak fluent meme). As a fully remote company, we believe great work happens when people feel trusted, supported, and empowered to make a difference. Our goal? Make patching painless—and actually fun to work with.
Why Work With Us
At Patch My PC, we live our values—humility, empathy, and excellence—every day. We're a fully remote team that feels like family, where leadership truly listens, growth is encouraged, and creativity thrives without bureaucracy. If you're looking for a place where your work matters and your well-being is prioritized, join us.
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