Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Small Business Account Manager you will be in a position of key importance as we continue to grow and expand our client base. In this role, an Account Manager, Small, is responsible for managing a portfolio of corporate clients; developing strategic relationships with those clients and growing the share of travel spend with Egencia. You will also need to show period-over-period revenue growth, long-term profitability & client retention.
What You’ll Do:
- Optimize the Customer Engagement Process and reinforce the value of transacting with Amex GBT Egencia
- Ensuring that the total share of corporate travel spend remains and grows with Amex GBT Egencia
- Involvement during client implementation, launch and through the life of their partnership. Account Managers are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Amex GBT and offerings
- Customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyalty
- You will have a high bias for action, and a keen sense of attention to detail
- Manage and ensure timely delivery for client based projects
- Develop client portfolio, growth plan and transaction based forecasts
What We’re Looking For:
- Fluency in English (written and verbal) is required.
- Ideally 2+ years’ experience in support of a B2B sales organization
- Account management and/or sales experience
- Experience working in a Corporate Travel sales organization a plus
- Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience
- Ability to build and manage relationships, work independently in a fast-paced work environment with time constraints
- Superb problem solving skills and can-do attitude, natural customer service & support approach to work
- Assist in sales, pre-sales and consulting services activities
- Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions. Be flexible and work analytically in a problem-solving environment
- Strong qualitative and quantitative/ financial, customer service & account management
Location
Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Fluency in English, written and verbal
- 2+ years of experience supporting a B2B sales organization
- Account management and/or sales experience
- Corporate travel sales experience
- Strong oral and written communication skills
- Ability to build and manage relationships independently in a fast-paced environment
- Problem-solving skills and customer service orientation
- Ability to assist with sales, pre-sales, and consulting activities
- Ability to interpret information and present sound business conclusions
- Qualitative, quantitative, financial, customer service, and account management skills
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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