Account Manager, Senior Technology Operations

Position Summary...

What you'll do...

Walmart Commerce Technologies is recruiting for a success-driven enterprise Account Manager (AM) who can collaborate with our amazing customers as they grow their online business. The AM will manage a portfolio of enterprise customer accounts and create strategic account plans to ensure our customer’s success.

You’ll sweep us off our feet if…

• You have a sense of urgency about solving problems and delivering results for your customers

• You are passionate, driven and humble in your approach

• You’re excited about engaging cross functional teams to solve complex challenges

• You’re customer-centric in spirit and in execution

• You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and building customer relationships

What You'll Do:

• Bringing Passion to delight your clients and build their confidence in us

• Partnering with our product, operations, engineering and 3rd party providers to overcome challenges and delivery superior results to our clients.

• Finding opportunities to improve a clients success leveraging our solutions

• Communicating clearly and frequently with key stakeholders to update the teams and highlight risks that could impact timing, costs or performance.

• Building rapport and strong customer relationships from the executive level down

• Being the single point of contact for the customer for all requests, escalations, and commercial discussions

• Working closely with the WCT product, support and leadership teams to ensure the customer has everything they need to be successful

• Being a trusted advisor to customers by understanding their business initiatives to effectively address their challenges and goals

What You'll Bring:

• 5+ years of experience in Account Management for Saas companies

• Experience consistently hitting a minimum of million dollarrs in quotas

• A disciplined approach regarding the use of CRM database (SFDC)

• Solution-oriented; Experience in identifying suitable solutions based on unique customer challenges

• Experience in a team-based selling environment

• Exceptional presentation, facilitation, communication, and negotiation skills

• Experience in working with retail technology customers is preferred

• Knowledge of the retail industry is preferred

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits:

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $96,000.00-$186,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America