Account Manager/Senior Manager, Singapore

Account Manager/Senior Manager, Singapore

Overview:  

As a Manager (or Senior Manager), you will be an indispensable part of our client services team, leading the day to day functions of various client accounts and working with the team in developing and executing communications strategies and plans for our clients.  

We are looking for passionate and creative individuals who have experience in the communications industry, and want to work on their craft to help brands and clients navigate the complex world we live in today.   

Responsibilities:  

Supporting the team to build the Vero business in Singapore and across ASEAN. This includes leading client work, client counsel, new business development – and, in general, ensuring clients and stakeholders are satisfied with Vero’s work.  

Client and account management  

• Serve as primary point of contact for clients, ensuring timely responses to requests and maintaining professional, positive relationships to foster trust and confidence in the agency’s abilities.  

• Advise industry-leading brands, in the realms of sustainability, technology, FMCG, and corporate companies’ strategic communications.  

• Build, nurture, and grow client relationships, serving as a trusted resource and advisor.  

• Lead and manage multiple integrated communications programs, with the support of senior counsel and junior team members.  

• Lead the development of communications strategies for client brands and projects; and translate these strategies into tactical, executional plans, with the support of senior counsel and junior team members. 

• Lead the production of high-quality, client-ready deliverables, including but not limited to communications proposals, strategies, and tactical plans, media and influencer relation plans and related content (press releases, feature articles, whitepapers, playbooks, reports, social media posts etc.) with the support of senior counsel and junior team members. 

• These include research analysis, PR strategy and execution, media relations, social media and content development and influencer management etc.  

• Keep apprised of clients’ brands/products/services and industry developments – understanding key issues facing the client’s industries, and trends.  

Business development  

• Support Vero’s reputation in Singapore with existing and new client relationships.  

• Support new business development, including taking client briefs, challenging them, and developing them into inspiring and informative internal briefs, keeping abreast of new trends and developments, and sharing those with the rest of the team and company regularly. 

• Turn ideas into well-rounded, strategically sound, deliverable plans, collaborating with others in the team to encompass audience insights, trend analysis, marketing/media executions, timings, and budgets.  

• Support new business pitching process, and ensure timelines and deadlines are met. 

Criteria:  

• 4-7 years of working experience in an agency environment or similar 

• Experience (and/or passion) in sustainability is a bonus 

• Highly motivated, flexible, reliable, honest, and able to work under pressure  

• Structured, detail-oriented, responsible, and independent  

• Proven experience in a communications function/role: You are a creative problem-solver, you know how to surround yourself with critical resources and research approaches (on and offline), and you can apply these approaches to uncover breakthrough insights to support our client work 

• Experience in leading campaign development, execution and measurement  

• Possess in depth media relations in Singapore and the region 

• Understanding and hands-on experience in strategising and managing various digital and social media platforms  

• Excellent writing skills  

• Comfortable working in a dynamic, multicultural environment 

**This is a hybrid role, with some travel required. You will be reporting to Vero Singapore’s Managing Director.  

Working at Vero: 

You will be a member of a multicultural team of communication specialists spread across the region and brought together by their love for creative and efficient strategies and positive conversations. We pride ourselves in creating workplaces that feel like home, informal, and intensely stimulating. 

Other Benefits: 

• Unlimited Leave: Your allocated holiday time at Vero will be unlimited. We trust our people to use good judgment when given guidelines for making decisions about taking a holiday, and we know that our teams work better when they can rest and take a proper break from work. Our goal is that every one takes an average of 15 days (minimum!) per person a year. 

• Annual Bonus: An “enhanced 13th month” through which you will receive an annual extra sum of money equal to your salary (pro-rated) in the preceding month plus a fraction of yearly company benefits. The year-end bonus is determined by the Company and at its sole discretion.  

• Flexible Office: All our employees can choose where they want to work on any given day, whether from the office, from home, from a coffee shop, or a yacht in the Pacific Ocean. 

• Working days: Monday to Friday, 9:00 am to 6:00 pm (including 1 hour of lunch break). This may be flexible depending on workload and client needs. 

• International Travel: We push our teams to travel for events/client work as much as possible. On any given year (non-pandemic), manager-level team members can visit some of our other offices, attend industry events, and follow their clients if they handle regional projects. 

• Wellness day off: One paid day per quarter for you to take time off, unplug, and treat yourself with something nice. 

• Thought Leadership and training: We sponsor team members with training tools and resources, both internal and external, and we even incentivise employees to complete classes. Details of training programs and incentives will be shared upon your onboarding. This includes training and development investments organised by the company and specialised programs that our executives may come across and feel are needed for their development. For example, this could be a programme organised by a group such as PR WEEK PRCA or a training programme focusing on general business. Across the Vero group, we are seeking new and better ways to help people develop careers. 

• Medical and Wellness Budget: We will provide an allowance of SGD 1,000 per person per year for any medical, dental or mental health consultations that you might want or need. 

About Vero  

Vero is an award-winning communications consultancy advising some of the world’s leading brands, corporations, and non-profit organizations across Southeast Asia. 

Vero designs integrated marketing and communications strategies that resonate in the region’s digital ecosystems and fast-growing economies.  

Vero is based in Indonesia, the Philippines, Singapore, Thailand, and Vietnam and maintains a partnership in Myanmar. With a diverse team of over 200 professionals specializing in PR, social media, digital marketing, influence, data-powered consumer research, media buying, and creative services, Vero offers comprehensive solutions for businesses looking to grow their brand presence in Southeast Asia. In 2022, Vero’s commitment to fostering a positive and empowering work culture was recognized as the Best Independent Agency to work for in APAC at the PRovoke Media Awards. In 2023, Vero enters PRovoke Media’s Global Top 250 PR Agency Ranking as Southeast Asia's second-largest independent firm. 

Additionally, Vero’s campaigns and services have also been recognized, winning Marketing Interactive’s Gold Award for Best Health and Pharmaceutical campaign, PR Awards Asia’s Best Use of Digital (COVID-19), SABRE Awards Best Influencer Programs Endorsements, and the 2023 Travel & Lifestyle Award from PRCA APAC. Vero has a distinctive approach to earned media, putting digital technology at the core of its business and championing stories of progress. In 2021, Vero was named Southeast Asia’s Agency of the Year by PRovoke. 

Vero regularly produces research papers examining relationships between brands and audiences, digital trends, and emerging cultural impact. Vero produces playbooks for brands on topics such as, but not limited to, food and health in Southeast Asia, management of disinformation threats, and the media ecosystem of esports.