Main duties and responsibilities
- Manage and grow a portfolio of +200 merchants (HQ & Stores)
- Account & Strategy planning for TOP 50 Accounts
- Ensure profitability in own’s portfolio
- Build multi-level relations with C-Suites, Finance, Operations, Marketing, Training, IT teams, etc
- Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Improve KPIs through frequent training and store visits
- Cross selling of Global Blue services (Marketing, Business Intelligence, Currency Choice, etc) and achieve sales targets
- Improve merchants’ knowledge and expertise with all GB services to maximize performance and ensure retention
- Suggest and propose new ideas and initiatives to management
- Identify and convert prospects into GB merchants at profitability (Hunting)
Background and Education
- Min 5 years’ of proven and successful sales or account management experience
- Experience from Retail and Hospitality is preferred
Specific skills and knowledge
- Solution provider, establish partnership and ability to create trust and personal relationship
- Good consultative selling and strong analytical and negotiation skills
- Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
- Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
- Highly organised and able to effectively manage conflicting and competing priorities.
- Strong ability to deliver presentation and with excellent presentation skills
- High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
