JOB DESCRIPTION
Nature and aim of the position
The holder of this position is responsible for managing and developing an assigned region for TFS, Media, Online products and to gain assigned new business accounts
Main duties and responsibilities
- Delivery of sales targets
- Delivery of new business targets and cross sell GB products to existing accounts
- Delivery of account specific contractual obligations
- Customer relationship management
- Monitor and manage debts level of assigned accounts and minimise bed debts exposure
- Improve merchants knowledge and expertise with our services
- Accurate account management delivering the Sell-out objectives:
- First / ongoing training
- Maximize TFS business (IR and RR management)
- Business Statistics analysis, presentation, discussion and action
- Action plans and store visits in line with company segmentation model
- Accurate use of CRM to plan, record and report account specific activity
Main KPI’s
- Net Turnover TFS, CC, Media, GB Online
- TFS Refund Ratio
- New business for TFS, CC, Media
- Ageing
- Cross selling to existing accounts
Relates to / cooperates with
Main Function interactions:
- Country Manager, Sales Manager, Marketing Manager, FE organization
Main cross - Function interactions:
- Media, Marketing
Background and Education
- Genuine sales talent with strong results orientation, passion and determination to reach sales targets
- 1-2 years experience account management experience ideally in retail or financial services
- Basic English mainly reading
- Some IT understanding an advantage
Specific skills and knowledge
- Self motivated, customer focused and target driven
- Good customer relationship and management
- Negotiation and influencing
- Ability to sell the full product portfolio
- Priority planning
- Ability to use creative solutions to solve problems
- Knowledge of MS Office products
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
