Account Manager, Scale

Posted 10 Days Ago
Be an Early Applicant
Boston, MA, USA
Hybrid
65K-78K Annually
Mid level
AdTech • Agency • Artificial Intelligence • Digital Media • Information Technology • Marketing Tech • Analytics
Uniting people and brands for healthier, happier lives!
The Role
Own and grow a book of agency clients by identifying expansion opportunities, drafting proposals and SOWs, managing stakeholder relationships, maintaining CRM hygiene, tracking renewals, and coordinating with SMEs and project managers to deliver and expand services.
Summary Generated by Built In

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Manager, Scale, you will…

Treat every client relationship as untapped growth potential, owning a book of business and continuously finding ways to expand it. You’ll spot whitespace, build compelling cases for new scope, and turn satisfied clients into long-term, thriving partners. Moving with agility and staying grounded in humility, you bring the sharp ability to connect client needs to creative solutions while thinking like a curious, consultative seller who loves hitting a goal.

What You’ll Do
  • Grow your book: Identify whitespace within existing accounts and build a pipeline of expansion opportunities — new services, new stakeholders, and new budget lines.
  • Sell the vision: Lead the drafting of proposals and SOWs that make the business case for expanded scope, partnering closely with service group SMEs and Project Management to back it up.
  • Know the client's business cold: Build genuine fluency in each client's market and competitive landscape so you can spot openings before they're obvious and speak credibly to their priorities.
  • Run the relationship like a pipeline: Meet regularly with client stakeholders to check in, gather feedback, and consistently look for the next opportunity to deepen the partnership.
  • Multi-thread the account: Build relationships beyond your primary contact to uncover new pockets of budget and influence within the client organization.
  • Keep the engine running: Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities never slip through the cracks.
  • Pivot with agility: Adapt quickly to shifting client priorities and agency rhythms without losing momentum.
  • Lead with humility: Listen first, celebrate team wins, and approach every problem with a desire to learn and support others.
Who You Are
  • Experienced & Capable: You bring 3–5 years of experience in client services, digital marketing, or technology consulting, ideally with a proven track record of growing accounts or hitting revenue targets.
  • Strategic Pitcher: You possess strong proposal-writing and business-case skills, with comfort coordinating technical and creative SMEs to build compelling pitches under deadline.
  • Agile Hunter-Farmer: You have a natural "hunter-farmer" instinct — nimble and as skilled at spotting an opportunity as you are at nurturing the relationship that gets you there.
  • Clear Communicator: You bring excellent verbal and written communication skills, paired with the active listening skills and confidence to run client meetings and make the ask.
  • Organized & Capable: You have strong organizational skills that allow you to juggle multiple accounts, deadlines, and stakeholders seamlessly.
  • Humble Collaborator: You bring a competitive spirit paired with zero ego, thriving in a fast-paced environment where cross-functional teamwork comes first.
Nice to Have
  • Familiarity with CRM tools and account/contract administration workflows.
  • Exposure to digital marketing, martech, or technology consulting engagements.
  • Experience contributing to or supporting SOW/contract processes in a client-facing role.

#LI-VM1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $64,650 - $77,600 + commission, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

Skills Required

  • 3-5 years experience in client services, digital marketing, or technology consulting
  • Proven track record of growing accounts or hitting revenue targets
  • Strong proposal-writing and business-case development skills
  • Comfort coordinating technical and creative subject-matter experts under deadline
  • Excellent verbal and written communication and active listening skills
  • Strong organizational skills to manage multiple accounts, deadlines, and stakeholders
  • Familiarity with CRM tools and account/contract administration workflows
  • Exposure to digital marketing, martech, or technology consulting engagements
  • Experience contributing to or supporting SOW/contract processes in a client-facing role

MERGE Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MERGE and has not been reviewed or approved by MERGE.

  • Healthcare Strength Core medical, dental, vision, mental‑health, life, and disability coverage are described as comprehensive, with a recent carrier change noted alongside “good options.” Feedback suggests this coverage is broadly solid for a midsize agency.
  • Retirement Support A 401(k) with company match and immediate vesting is frequently highlighted and well regarded. Feedback suggests this program is a reliable cornerstone of the total rewards package.
  • Wellbeing & Lifestyle Benefits The “Benefits Built Different” program adds a Lifestyle Spending Account plus wellness tech access (Oura Ring, Function Health), signaling investment beyond basics. Feedback suggests these perks enhance the perceived value of the package.

MERGE Insights

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The Company
HQ: Chicago, IL
660 Employees
Year Founded: 2018

What We Do

MERGE is a marketing and technology agency built at the intersection of Health & Wellness. We help brands navigate complex consumer journeys and unlock growth through data-driven storytelling, AI-powered personalization, and bold creativity. Decades of experience with health and consumer brands have taught us what truly drives decisions. As a marketing and technology agency, we use these insights to help brands reach the right people, in the right moments, with experiences that drive lasting, scalable growth. We do it by leading with curiosity, practicing with precision, and delivering with integrity.

Why Work With Us

At MERGE, we use storytelling through technology to help brands connect more meaningfully with the people they serve. Powered by human insight, creativity, and AI, we weave storytelling through technology to turn complexity into clarity - strengthening relationships between people and brands.

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