PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.
We are seeking a proactive and customer-focused Account Manager to join our growing team. You will be responsible for building strong relationships with clients, ensuring the successful adoption of our SaaS solutions, and driving customer retention and expansion for our clients.
In this role you will:
* Work closely with revenue cycle leaders, medical providers, product managers, and development teams both internally and externally
* Play a critical role in ensuring your clients understand PayZen’s value, and are set up for long term success
* Have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience
What you will do
- Serve as the primary point of contact for assigned clients, ensuring a positive customer experience
- Proactively address customer concerns and mitigate churn risk by identifying potential issues early
- Monitor product usage and customer satisfaction to ensure client valueIdentify upsell and cross-sell opportunities by understanding customer needs
- Educate customers on best practices, new features, and product updates to maximize ROI
- Work cross-functionally with sales, product, engineering, and implementation teams
- Provide regular status reports and insights on account performance to leadership
What you will bring
- 2 - 5+ years of relevant SaaS or tech account management experience in a healthcare setting, preferably within revenue cycle
- Prior experience working with engineering and product teams a plus
- Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
- Strong analytical skills to drive decision-making and insights
- Proven ability to meet or exceed retention, upsell, and customer satisfaction targets
- Ability to create simple and powerful presentations that capture nuance and detail
- Ability to manage multiple clients, prioritize effectively, and deliver on time
- Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
- Willingness and ability to travel - approximately 10%
- Bachelor's degree preferred
Why PayZen?
- An opportunity to positively affect the lives of thousands of patients
- A chance to join a high-growth company at an early stage
- Contribute to the development of a product that revolutionizes medical payments in ways never seen before
- Become a key member of a collaborative, high performing team, shaping its growth and success
- Competitive pay, benefits and stock options
- Competitive pay, employer-paid healthcare, benefits, and stock options
PayZen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayZen and has not been reviewed or approved by PayZen.
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Healthcare Strength — Fully paid employee medical plans for U.S. roles, with robust mental health and fertility support, are highlighted. This reduces out‑of‑pocket burden and elevates total compensation value.
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Parental & Family Support — Sixteen weeks of paid parental leave and childcare-related support are part of the package. These benefits enhance family support alongside core pay.
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Fair & Transparent Compensation — Performance‑driven pay with bi‑annual compensation reviews and career planning is emphasized. Clear processes and competitive ranges signal transparency around pay decisions.
PayZen Insights
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What We Do
PayZen's embedded, AI-powered patient financing solutions drive a significant revenue lift for healthcare providers while improving patient affordability and satisfaction. Our platform automatically engages patients who need flexible payment options and offers them interest-free payment plans for up to 60 months tailored to their unique ability to pay. At the same time, we can pre-fund providers without recourse, eliminating bad debt and bringing A/R days to zero. Providers get a much higher patient payment rate and accelerated cash. Patients get affordable access to care and an intuitive payment experience. While we got our start in patient financing, PayZen's vision is broader than breaking large balances into monthly payments. We are building an integrated, data-driven platform that automates manual processes to holistically address the affordability needs of patients, resulting in an overall increase in revenue for providers. We have an amazing team, a big market and top tier investors. More importantly, our mission is our motivator: we are hyper-focused on making a dent in America's healthcare affordability crisis, improving the lives of patients and providers alike.
Why Work With Us
At PayZen, we are building an efficient and effective team of “A-players” with a big goal: transform access to healthcare. That requires intentionality around how we show up to work everyday. We’ve defined a set of values and a playbook called, The PayZen Way to keep us aligned, focused, and moving forward together.
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