Account Manager - Sales

Reposted 7 Days Ago
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Chennai, Tamil Nadu, IND
In-Office
Mid level
Cloud • Information Technology • Consulting
The Role
Handles customer calls and general product or service questions, routes inquiries to sales, billing, and technical support, and follows up on orders, shipments, returns, and complaints. Uses internal databases for research, performs data entry, prepares nontechnical documentation, determines technical-support eligibility, and reports complaint trends. Works independently on moderately complex issues and projects with general supervision.
Summary Generated by Built In

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Position Summary:

Your key role will be managing and growing business of Ingram’s products, solutions and services in assigned end-customer accounts in indirect mode through select partners.

Job Responsibilities

With a primary focus of building and maintaining relationships with assigned and new customers, you will be responsible for pitching Ingram’s various offerings and winning business across our broad range of product and services from the customer.

Your responsibilities will include

  • Profiling existing and new customer accounts, to estimate account potential.

  • Making presentations to customers and positioning Ingram as a complete provider of IT solutions.

  • Building pipeline of opportunities and improving win probability of each through focused sales efforts.

  • Winning profitable deals from managed accounts through deep engagement and negotiation. Persistence in chasing sales goals while collaborating with different functions in Ingram, vendor and partner ecosystem, with objective to win deals.

  • Working closely with Ingram and vendor’s pre-sales to add technical and consultative value to customer with objective of getting preference over competition.

  • Liaison with key partners through whom customer’s business will get executed.

  • Proactive actions to keep customers satisfied and achieve high NPS scores.

  • Keeping oneself updated through regular training and self-development, especially vendor’s priority solutions and products.

  • Actively aligning with vendor managers, programs, marketing and other business development efforts.

  • Ensuring timely collections of accounts receivables from managed partners

Requirements

  • Good communication skills, verbal and written are required.

  • You should have ability to learn and grasp basics of technology solutions and changes in the tech landscape.

  • Skills in the areas of customer relationship management and effective selling will be critical. Role will require intense field work with daily meetings with end customers and partners.

  • Job will involve frequent travel within assigned territory.

  • You will need to be technology graduate with minimum 3 years’ experience in IT sales. MBA or equivalent qualification would be a plus.

Skills Required

  • Four-year college degree or additional experience in a related field
  • Three years of functional experience
  • At least one year of position-specific experience
  • General proficiency with relevant tools, systems, and procedures

Ingram Micro Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.

  • Strong & Reliable Incentives Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
  • Healthcare Strength Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
  • Retirement Support Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.

Ingram Micro Insights

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The Company
HQ: Irvine, CA
27,182 Employees
Year Founded: 1979

What We Do

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.

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