Account Manager - Romania

Posted 3 Days Ago
Be an Early Applicant
Bucharest, București, ROU
Hybrid
Junior
Information Technology
The Role
Manage and grow a portfolio of Glovo partners through relationship building, business reviews, KPI reporting, promotional negotiations, marketing activations, content optimization, commission renegotiation, and churn reduction. The role focuses on improving partner performance, revenue, visibility, operational efficiency, and customer service while collaborating with internal teams.
Summary Generated by Built In
Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

At Glovo, our mission is to revolutionize the shopping experience for millions, providing easy access to anything within cities. To achieve this, we need a strategic, analytical, and results-driven individual to advance our commercial activities and drive our partners' growth.

THE JOURNEY

  • Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
  • Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
  • Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
  • Ensure that Glovo has the best content by signing preferred partnerships with partners
  • Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
  • Improve Glovo’s revenue through commission renegotiation and selling assets.
  • Understand, build action plans and follow up on churned and inactive partners.
  • Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

  • Significant experience (1+ years) in high-performance account management or Business Consultancy.
  • Academic background in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
  • Comfortable working in a high growth and high-performance start-up with a fast pace.
  • Computer literate; good knowledge of Google Docs and MS Office, Excel
  • Excellent communication skills in English and Romanian.
  • Strong Commercial skills and passion for successful negotiations. 
  • Good communication and interpersonal skills
  • Project management skills, highly organized and detail-oriented.
  • Problem solver, data-driven with an analytical approach
  • An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

    Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

    Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

    We believe driven talent deserves:

    • 💪 Top-notch private health insurance to keep you at your peak.
    • 🍔 Monthly Glovo credit to satisfy your cravings!
    • 💳 Discounts on transportation, food, and even kindergarten expenses.
    • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
    • 👪 Enhanced parental leave
    • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

    So, ready to take the wheel and make this the ride of your life? 

    Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

    Additional Information

    At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

    Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

    Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

    So, ready to take the wheel and make this the ride of your life?

    Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

    Skills Required

    • At least 1 year of experience in high-performance account management or business consultancy
    • Fluency in English and Romanian
    • Strong commercial skills and negotiation ability
    • Good communication and interpersonal skills
    • Project management skills; highly organized and detail-oriented
    • Problem-solving and data-driven analytical approach
    • Computer literacy and knowledge of Google Docs, Microsoft Office, and Excel
    • Comfort working in a fast-paced, high-growth startup environment
    • Academic background in Business Administration, Marketing, Industrial Engineering, or Public Relations

    Delivery Hero Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.

    • Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
    • Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
    • Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.

    Delivery Hero Insights

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    The Company
    HQ: Berlin
    32,902 Employees

    What We Do

    As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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