About Flosum
Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation.
Role Overview
We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time.
Requirements
Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
Required Qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
- Experience managing complex, multi-stakeholder accounts with long sales cycles.
- Excellent written and verbal communication skills; ability to build trusted advisor relationships.
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
Preferred Qualifications
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
Salesforce certifications (Admin, Platform App Builder, etc.)
Skills Required
- 6+ years of experience in Account Management, Sales, or a quota-carrying B2B SaaS role
- Track record of meeting or exceeding GRR, NRR, upsell, and renewal targets for enterprise accounts with $100K+ ACV
- Experience managing complex, multi-stakeholder enterprise accounts with long sales cycles
- Strong executive presence and experience engaging VP and C-level stakeholders
- Excellent written and verbal communication skills
- Ability to build trusted advisor relationships
- Strong commercial acumen, including ROI narratives and business cases for expansion
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce, including administration, DevOps, or development lifecycle concepts
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or Agile development practices
- Background working with enterprise customers
- Salesforce certification such as Salesforce Administrator or Platform App Builder
What We Do
What will you do with all your free time? DEPLOY IN MINUTES WITH FLOSUM Flosum is a leading provider of end-to-end secure DevSecOps, data backup, recovery and archival, data protection and security automation, right out of the box. Just like any other cloud solution on Force.com, your organization can be up and running in a matter of minutes. Flosum is the recommended solution by many Salesforce employees, system integrators as well as enterprise organizations who use Flosum. GET MODERN APPLICATION DEVELOPMENT ON SALESFORCE TODAY #MAD #DX Flosum is simple to setup and use right away — Salesforce developers, release managers, salesforce admin, business analysts and more are instantly productive on our platforms. Flosum lives in Salesforce, takes mere minutes to setup, is software agnostic, requires no code skills (but can play nice with GIT), has simple drag and drop UI, is flexible and elastic, is 100% compliant and secure, is approved for government, pharma, healthcare and finance and saves your team invaluable time and money. Let Flosum free your time to get back to what you do best - developing awesome code. We help Enterprise teams build better apps fast. What will you do with your newfound free time? Want to learn more? Book a meeting with us: https://www.flosum.com/book-a-meeting
