Account Manager - Robinson Fresh

Our Account Managers are strategic partners to companies globally. In this role, you'll manage existing Robinson Fresh accounts, building strong relationships with key contacts. You'll align with food service customers to meet their fresh produce and logistics needs, adding value as a trusted advisor. You'll be empowered to grow accounts by introducing new services and enhancing existing ones, focusing on efficiency, value, and profitability. Robinson Fresh, a division of C.H. Robinson, is a leading global produce company that grows, sources, markets, and delivers high-quality fresh products while developing innovative supply chain solutions. Joining Robinson Fresh means being part of a team dedicated to providing fresh, nutritious products to consumers worldwide.

In this role, you will engage with peers on-site three days a week, Monday, Tuesday, and Thursday, igniting creativity and driving impactful results.  With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The internal deadline to apply is 3:00 pm CST on Tuesday, April 15th

Responsibilities:

• Develop account relationships with contacts at multiple levels within customer organizations

• Identify opportunities to further penetrate accounts by selling Robinson Fresh and C.H. Robinson’s diverse portfolio of services

• Use the Robinson Fresh tools to be able to drive solutions for your customer using price, promotion, assortment, size/spec/package, merchandising, marketing to proactively design solutions that help your customer compete and drive category growth

• Design solutions and help our customers solve their supply chain challenges

• Conducts pre-season, mid-season, and post season business reviews with customers.  Communicates performance regularly and actively asks for more share of wallet

• Understands customer’s business and service level goals and speaks in their terminology

• Accountable to communicate effectively and represent CHR/RF with buyer level or lower

• Identify issues and consulting with the customer to determine best course of action and implement solutions

• Manage customer expectations through the creation and utilization of metrics

• Collaborate on creating business reviews and contribute to or lead customer meetings

Order level management:

• Works with account team to manage and plan order activities on a frequent basis and ensure all tasks are completed and accurate in the operating systems. This includes:

  • Order communication flow and notification of parties

  • Service failures (No shows, late deliveries, quality of product)

  • Track & trace

  • Missing/incorrect rates, Pricing exceptions

  • Open events

  • Exception management

  • Inventory reconciliation

  • Order / inventory planning

  • Invoicing files including reconciliation of claims & credits

Required Qualifications:

• High School diploma or GED

• Minimum 2 years of previous sales and/or account management experience

• Ability to travel up to 10%

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Strong analytical and problem-solving skills; ability to make data-driven decisions

• Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen

• Ability to thrive under deadlines and work in a team environment, while also delivering independent results

• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency

• Excellent verbal and written communication skills; must work effectively with all levels of management and employees

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$27.45 - $42.84

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.