GENERAL JOB INFORMATION
Job Title: Account Manager
Reports to: Head of Business Growth, Remittance & Fintech
Location: Côte d’Ivoire
Direct Reports: N/A
JOB PURPOSE
The Account Manager is responsible for managing and nurturing existing relationships with Ecobank's remittance and fintech partners. This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships. The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank's remittance business.
KEY RESPONSIBILITIES
- Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
- Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
- Collaborate with partners to develop and execute joint business plans and strategies.
- Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
- Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
- Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
- Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
- Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
- Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.
JOB PROFILE
Education
- Bachelor’s degree in business, Finance, Economics, or a related field.
- MBA or postgraduate qualification in International Business or Strategy preferred.
- Professional certifications in Sales, Business Development, or Fintech are a plus.
Experience
- Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
- Strong background in relationship management and customer service.
- Experience in international markets and understanding of cross-border financial services.
Skills and Personal Attributes
- Proven ability to build and maintain strong relationships with clients and partners.
- Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
- Strong customer service orientation and problem-solving skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Strong analytical skills to assess partner performance and identify opportunities for growth.
- Familiarity with digital platforms, fintech solutions, and innovation in financial services.
- Fluency in English is essential; proficiency in French is beneficial.
- Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach.
Skills Required
- Bachelor's degree in Business, Finance, Economics, or related field
- MBA or postgraduate qualification in International Business or Strategy
- Professional certifications in Sales, Business Development, or Fintech
- Minimum of 3 years of experience in account management, ideally in remittance, fintech, or financial services
- Experience in international markets and understanding of cross-border financial services
- Proven ability in relationship management and strong customer service orientation
- Fluency in English
- Proficiency in French
- Familiarity with digital platforms and fintech solutions
- Strong analytical skills to assess partner performance and identify growth opportunities
- Excellent communication and interpersonal skills and ability to manage multiple accounts
Ecobank Transnational Incorporated Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecobank Transnational Incorporated and has not been reviewed or approved by Ecobank Transnational Incorporated.
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Healthcare Strength — Offerings include full medical cover with preventive care, free health screenings, counselling, and access to gyms in some locations. Wellness initiatives such as stress‑management workshops and, in some markets, dependent coverage are also described.
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Leave & Time Off Breadth — Options include flexible working hours as well as maternity, compassionate, and study leave. Time‑off categories are presented as part of a broad benefits suite.
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Strong & Reliable Incentives — Compensation design includes a performance‑based culture with annual bonuses and short‑ and long‑term incentive programs. Investment in training via Ecobank Academy complements these rewards.
Ecobank Transnational Incorporated Insights
What We Do
Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,000 people and serves about 20 million customers in the consumer, commercial and corporate banking sectors across 35 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETI is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Régionale des Valeurs Mobilières in Abidjan.
