While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
As an Account Manager, Promotional Products, you will manage and grow customer relationships while helping organizations find creative branded merchandise solutions that support their business objectives. You will partner closely with clients, vendors, and internal teams to deliver an outstanding customer experience from concept through fulfillment.
The Account Manager is responsible for customer satisfaction and for the delivery of commitments made by the company. The Account Manager is responsible for achieving team sales and profit goals and designing and implementing strategic business plans and reviews for assigned Accounts. The Account Manager works with the Vertical Market Sales Leader to forecast sales figures and achieve/exceed those objectives, collaborates with other sales support teams to ensure ordering and delivery of sales, and strategically plans for key Enterprise Accounts.
This role is ideal for someone who enjoys consultative selling, relationship management, and identifying opportunities to expand business within existing and prospective accounts
What You’ll Be Doing:
Build and maintain strong relationships with customers across multiple industries.
Partner with clients to understand business goals and recommend promotional merchandise solutions that align with their objectives.
Develop account plans designed to grow customer engagement and increase business opportunities.
Collaborate with internal sales support, sourcing, operations, and vendor partners to ensure projects are executed successfully.
Manage customer inquiries, product recommendations, quotes, orders, and issue resolution.
Proactively identify opportunities to expand business within existing accounts and develop new customer relationships.
Stay current on promotional product trends, decorating methods, and emerging merchandise solutions.
Present creative merchandise ideas and campaign recommendations tailored to customer needs.
Monitor customer activity and maintain a healthy sales pipeline through ongoing outreach and follow-up.
Deliver exceptional customer service and act as a trusted advisor throughout the customer journey.
What you bring to the table:
A consultative mindset with the ability to ask thoughtful questions and recommend practical solutions.
Strong relationship-building skills with customers, vendors, and internal partners.
Curiosity and creativity when identifying product ideas, campaign concepts, and customer growth opportunities.
Sound judgment when balancing customer needs, timelines, service expectations, and business priorities.
Adaptability in a fast-paced environment where customer requests and project details can shift quickly.
A proactive ownership style, including timely follow-up, issue resolution, and clear communication.
A collaborative approach that helps connect sales, sourcing, operations, and support teams around the customer experience.
Ability to travel as needed, generally local
What’s needed- Basic Qualifications
3 + years of experience in sales, account management, business development, or a related client-facing role.
Proficiency with Microsoft Office applications including Excel, Outlook, PowerPoint, and Word.
Valid driver’s license and ability to travel locally as needed.
What’s needed- Preferred Qualifications
University or college diploma in sales or business OR equivalent working experience within a B2B sales environment
CSP designation or CPSA graduate is preferred
Industry experience in promotional products, branded merchandise, apparel, marketing services, advertising specialty, print, or related fields.
Experience working with customers in the Energy, Agriculture, or Construction industries.
Prior sales and/or business development experience, including prospecting, pipeline development, and account growth.
Familiarity with industry sourcing, decorating processes, supplier management, or promotional product platforms.
Ability to develop creative merchandise solutions that address customer business needs.
We Offer:
At Staples, you’ll find the asset we value most is you. It’s why we offer a number of benefits to support our associates’ well–being both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, work–life balance, retirement prep and overall peace–of–mind. For more information Check out our perks and benefits!
About UsStaples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
Skills Required
- 3+ years experience in sales, account management, business development, or related client-facing role
- Proficiency with Microsoft Office applications including Excel, Outlook, PowerPoint, and Word
- Valid driver's license and ability to travel locally as needed
- University or college diploma in sales or business OR equivalent B2B sales experience
- CSP designation or CPSA graduate
- Industry experience in promotional products, branded merchandise, apparel, marketing services, advertising specialty, or print
- Experience working with customers in the Energy, Agriculture, or Construction industries
- Prior sales and/or business development experience including prospecting, pipeline development, and account growth
- Familiarity with industry sourcing, decorating processes, supplier management, or promotional product platforms
- Ability to develop creative merchandise solutions addressing customer business needs
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
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