Some of what you will do:
As the Account Manager, Print Services, you will lead the development of a portfolio of high potential and high value copy and print business customers. Through your passion for building strong relationships, you will deliver holistic copy and print solutions to our customers, serving as their “go-to” person for their copy and print needs, thereby allowing them to turn their goals into reality. As we evolve and transform into the Working and Learning Company, you will be inspired to be your best every day and make your mark.
Specifically, you will:
Seek and drive regional and national sales opportunities by engaging high potential and high value business. Retain and expand relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively develop relationships with new small business clients.
Cultivate and build strong business relationships and drive for excellence in every part of our business.
Partner with our customers to understand their needs, identify opportunities, develop potential solutions and offer the best options for their businesses.
Review and monitor sales, revenue and service performance against plan, identify gaps and share best practices. Apply business development and relationship management sales and service principles, practices and techniques (incl. pre-call planning) to support the achievement of target level sales of all products and services. Track and report on sales and service activities and outcomes.
Contribute to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on knowledge of local marketplace.
Provide efficient and effective response to call-in or customer referrals if/as/when required.
Some of what you need:
Post Secondary degree or equivalent.
Comprehensive knowledge of products and services offered in the commercial printing industry.
Ability to build and nurture relationships, influence and negotiate with stakeholders to support the needs of the business and business initiatives and priorities.
Strong business acumen; Ability to build business case, understanding of local market, pricing strategies, competition, and key suppliers.
Prior experience in a print sales/account management or customer facing role in print industry.
Multi-year experience selling to small and medium sized business customers.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
About Us
Skills Required
- In-depth knowledge of client relationship management strategies
- Comprehensive knowledge of print and promotional products and services
- Solutions selling, negotiation, and relationship management skills
- Good math aptitude and ability to conduct profitability analysis
- Ability to source data and build business case models
- Concrete selling experience in the local market; understanding pricing, competition, and suppliers
- Ability to work effectively in a remote work environment
- Valid driver's license for travel within the territory
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
-
Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
-
Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
