Account Manager (pod)

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Account Manager – Strategic Sales (Global Research)

Base Location: Melbourne

About the Role

We are seeking a results-driven Account Manager to drive revenue growth across a defined territory by promoting and selling research solutions and services. This role is responsible for managing key institutional accounts, building strong customer relationships, and delivering value-based solutions that support research and teaching outcomes.

You will work in a collaborative “pod” structure alongside Strategic Account Managers (SAM), Customer Success Managers (CSM), and Sales Consultants (SC) to maximize customer success and revenue performance.

Key Responsibilities

1. Account Growth & Relationship Management

• Manage a portfolio of approximately 35 institutional accounts and consortia within the assigned territory
• Identify key stakeholders and decision-makers to expand and strengthen relationships
• Develop and execute account strategies to drive revenue growth and long-term partnerships

2. Customer Insights & Risk Management

• Analyze customer usage data and engagement trends to assess account health
• Proactively identify risks and develop mitigation plans to protect and grow revenue

3. Customer Engagement & Retention

• Build and maintain strong relationships with institutional stakeholders and key opinion leaders
• Respond promptly and effectively to customer inquiries and issues
• Manage renewals, agreements, and compliance requirements with institutional partners

4. Solution Selling & Market Insight

• Conduct in-depth research on customer needs, market trends, and competitive landscape
• Deliver tailored, value-based solutions aligned with institutional goals
• Identify opportunities for cross-selling and upselling across journal and non-journal products

5. Pipeline & Opportunity Management

• Manage sales pipeline using CRM systems and standardized sales processes
• Track and forecast opportunities to ensure consistent revenue delivery
• Support renewals and expansion opportunities, particularly within high-publishing accounts

6. Collaboration & Teamwork

• Partner closely with SAM, CSM, and SC teams to deliver coordinated account strategies
• Support onboarding and ongoing success of customers under transformative agreements (TA)
• Collaborate on contract renewals, invoicing, and administrative processes

Qualifications & Experience

• Bachelor’s degree or equivalent
• Minimum 3 years of experience in academic publishing, research solutions, or related industries
• Proven experience in sales and account management of subscription-based or research products

Skills & Competencies

• Strong communication, presentation, and stakeholder management skills
• Ability to influence decision-makers through value-based selling
• Analytical mindset with experience interpreting data to drive decisions
• Highly organized with strong pipeline and territory management skills
• Collaborative team player with experience working in cross-functional environments

Additional Requirements

• Fluency in English; Malay preferred, Thai is a plus
• Willingness to travel within the assigned territory

#LI-SL1

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.