About the role
Finch is a performance marketing agency. We run digital advertising and SEO for e-commerce and B2B brands. We’re looking for an agency-side Account Manager to be the main strategic contact for a portfolio of our clients, the companies that hire Finch to run their marketing. You’ll lead each relationship and its strategy, and work with our channel specialists (Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, Analytics) to deliver on each client’s business goals.
What you’ll do
- Own the strategy for each client account: goals, KPIs and quarterly roadmaps.
- Run recurring client meetings, manage stakeholders and document next steps.
- Read performance against business metrics (ROAS, CPA, CAC vs. LTV, organic growth) and coordinate actions with Finch’s specialists.
- Find and scope growth opportunities: new channels, tests and budget expansions.
- Flag retention risks early and build mitigation plans across your portfolio.
Why Finch
- Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
- Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
- A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
- High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
- Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
- Real work-life balance: We value high performance, not overwork.
You’ll be a great match if you have
- 5+ years as an Account Manager or Account Director at a marketing agency (performance or digital).
- Experience owning several B2B client accounts at the same time: managing the client relationship, growing the account, and running the project management behind it.
- Experience as the Account Manager on advertising-driven accounts (Paid Search, Paid Social, Programmatic/DSP), coordinating the specialists who run each channel, with a solid grasp of attribution, KPIs and optimization logic.
- Fluent written and spoken English, and comfort leading strategic conversations with senior client stakeholders.
- A base in Latin America or Africa (or anywhere up to UTC+2), with availability to work roughly 9am–5pm US Central/Mountain time.
This role is not the right next step if most of your experience is in
- Customer service or support, or customer success for consumers (B2C) or for a software product, even if the title was “Account Manager” or “Customer Success Manager”.
- Working at an ad platform or affiliate network, managing advertisers on its behalf.
- Managing a brand’s own e-commerce store or marketplace channels.
- In-house marketing for a single company, without an agency client portfolio.
- Sales or business development, without ongoing account management after the sale.
- Account management at a branding, PR or creative agency, without performance accounts.
Nice to have
- Experience with SEO-driven accounts.
- Experience with US or international clients.
Skills Required
- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency
- Experience serving as the primary point of contact for multiple client accounts simultaneously
- Strong understanding of performance marketing fundamentals, including paid advertising, attribution, KPIs, and optimization logic
- Experience with paid advertising accounts across Paid Search, Paid Social, and Programmatic/DSP
- Proven record of improving client retention or growing accounts with concrete examples
- Fluent written and spoken English
- Ability to lead strategic conversations with senior client stakeholders
- Availability for consistent overlap with US business hours
- Background managing SEO-driven accounts or hands-on SEO experience
- Experience working with US or international clients
What We Do
Finch empowers eCommerce companies to grow revenue and reach — simply, powerfully, and scalably. Access to Finch Strategic Services and the Finch Advertising Management Platform lets Finch clients: • Define business goals and the tasks needed to accomplish them, and track and communicate on progress. • Automate optimal spend across channels and platforms to meet business and growth goals. • Continuously and automatically optimize campaigns at a granular level in ways that can’t be done manually. • Access actionable cross-platform reports for faster, smarter decision-making. With Finch, driving revenue growth on Google, Microsoft, Amazon, DSPs, and Facebook is efficient, effective, and scalable. And Finch clients always have full control over and visibility and insight into what’s working and what needs to happen next. Contact Finch to see how Finch can help you with eCommerce revenue growth.
