ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Account Manager role within the Client Management team
Language Services, PCS
This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages?
Are you interested in coordinating Linguistic Validation & eCOA projects putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.
We currently have an opportunity for an Account Manager, a client-facing role, office or remotely based. As the client’s main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.
As an Account Manager, Patient Centered Solutions (PCS) at ICON, you will manage client relationships, coordinating the development of compelling proposals. you will be dedicated to several key clients and asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning) coordinating with internal teams and with external parties.
You will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.
Our Language Services team is part of our Commercialization and Outcomes group with offices based in France, Spain, UK, US and APAC. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.
To succeed you will need:
- Bachelor's degree in a relevant discipline, Translation background is preferred.
- Experience in the translation industry and Linguistic Validation, eCOA (electronic translations development) or COA (paper translation development).
- A minimum of 3 years of experience in client services and account management.
- MS Office Suite
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,
- Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus,
- Process-driven and strong attention to detail with superior organizational skills
- Strong team player, self-motivated and comfortable working both independently and collaboratively
- Experience in managing multiple, varied tasks simultaneously and independently
- Ensure delivery of finished product at the expected level of quality within the set timelines
- Administrative follow-up of the projects from launch to finalization
- Self-motivated and comfortable working both independently and as part of a team
#LI-ED
#LI-Remote
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor's degree in a relevant discipline
- At least 3 years of experience in client services and account management
- Experience in the translation industry
- Experience with linguistic validation, eCOA, or COA translation development
- Proficiency with MS Office Suite
- Excellent customer service and client communication skills
- Ability to resolve customer issues or complaints
- Strong organizational skills and attention to detail
- Ability to manage multiple varied tasks independently
- Ability to coordinate projects and meet quality and timeline requirements
- Experience in clinical outcomes assessments or knowledge of linguistic validation
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
