Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWise Platform powers cross-border payments for banks, enterprise corporations, and global tech platforms. The Payouts team specifically serves high-volume enterprise clients—such as creator economy platforms, content licensing firms, and gig-economy businesses—that rely on Wise’s API infrastructure to send funds globally at scale.
As one of the first three hires on this newly formed team, you will own the entire post-sale lifecycle for North American enterprise accounts. You will be responsible for driving partner onboarding, ensuring smooth API integrations, maintaining account health, and proactively driving net revenue expansion through corridor, currency, and volume growth. In addition to client-facing duties, you will build the foundational account management playbook, escalation paths, and partner health frameworks for this business line.
Key Responsibilities:
1. Partner Onboarding & Go-Live (30%)
Partner with Pre-Sales and Implementation teams to project-manage newly signed enterprise accounts from contract execution to first successful payout run.
Ensure flawless technical go-lives to rapidly transition signed contract value into active processing volume.
2. Account Expansion & Revenue Growth (30%)
Own net revenue retention and expansion targets across your portfolio, driving adoption of new payment corridors, currencies, payout flows, and additional business units.
Translate pre-sale business cases into post-sale operational reality, actively growing volume month-over-month.
3. Technical Relationship Management & Portfolio Health (20%)
Serve as the primary, hands-on point of contact for live enterprise partners (e.g., creator platforms, marketplaces, gig-economy firms).
Act as a first-line technical resource to triage API batch failures, webhook errors, and settlement discrepancies directly with partner engineering teams before escalating to internal engineering.
Monitor transaction volume metrics continuously to identify usage anomalies, operational risks, or drop-offs ahead of formal account reviews.
4. Function Building & Operational Excellence (10%)
Design, test, and implement foundational post-sale processes, including client onboarding playbooks, account health scoring models, QBR formats, and internal escalation paths.
Collaborate cross-functionally with Global Wise Platform teams across Technical Support, Compliance, Pricing, and Product to optimize client experience and workflow efficiency.
5. Risk & Compliance Monitoring (10%)
Monitor evolving partner business models and payment flows to identify potential regulatory or compliance shifts, partnering with internal Compliance teams to adjust operational setups as needed.
Experience: 4+ years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure.
Proven Track Record: Demonstrated experience meeting or exceeding quantified expansion and net revenue growth metrics (not solely customer satisfaction/NPS scores).
Technical Aptitude: Clear understanding of API and payment infrastructure concepts; able to accurately scope and diagnose client technical issues to drive quick resolution with internal engineering and product teams.
Builder Mindset: Strong comfort level with ambiguity, unstructured environments, and building operational playbooks from scratch.
Data Fluency: Proven capability using transactional data and client usage metrics to assess portfolio health and surface expansion opportunities.
Interested? Find out more:
👋 Wise Platform: who we are, what we do
👀 How we work: a practical guide
⚙️ The Wise Tech Stack, 2022 Edition
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 4+ years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure
- Demonstrated success meeting or exceeding quantified expansion and net revenue growth metrics
- Understanding of API and payment infrastructure concepts
- Ability to scope and diagnose client technical issues and coordinate resolution with engineering and product teams
- Comfort working in ambiguous, unstructured environments and building operational playbooks from scratch
- Proven ability to use transactional data and client usage metrics to assess portfolio health and identify expansion opportunities
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
