About the role
At JustGiving, we help people raise more money for the causes they care about. We're looking for an Account Manager to manage a portfolio of commercial and integration partners across the fundraising ecosystem, including event organisers, integration and technology partners, and corporate fundraising partnerships.
In this role, you'll act as a trusted adviser, helping partners maximise fundraising outcomes, strengthen participant experiences, and identify new opportunities for growth through JustGiving's solutions.To maximise impact, we’re looking for candidates with direct experience from charities, digital platforms, mass-participation events or corporate fundraising environments.
What you'll be doing
- Manage a portfolio of strategic partners, building trusted relationships that drive long-term retention, growth and partner satisfaction
- Develop and deliver partnership plans using data and insights to increase fundraising performance, engagement and adoption of JustGiving solutions
- Lead contract renewals, retention strategies and commercial discussions, identifying opportunities to expand partnership value
- Partner with cross-functional teams to support successful onboarding, integrations, optimisation initiatives and operational improvements
- Represent JustGiving with partners and at industry events, sharing expertise and helping shape fundraising best practice
What you'll bring
- Experience in account management, partnerships, customer success or relationship management, ideally within fundraising, events, technology or digital platforms
- Strong commercial and analytical skills, with the ability to interpret data, identify opportunities and deliver strategic recommendations
- Excellent stakeholder management, communication and influencing skills, including presenting to and building credibility with senior decision-makers
- Ability to manage multiple priorities and deliver successful outcomes in a fast-paced, evolving environment
- A proactive, collaborative and customer-focused approach, with a passion for helping partners achieve their goals
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- Experience in account management, partnerships, customer success, or relationship management
- Direct experience in charities, digital platforms, mass-participation events, or corporate fundraising environments
- Strong commercial and analytical skills
- Ability to interpret data, identify opportunities, and deliver strategic recommendations
- Strong stakeholder management, communication, and influencing skills
- Experience presenting to and building credibility with senior decision-makers
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Proactive, collaborative, and customer-focused approach
- Passion for helping partners achieve their goals
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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