Account Manager - Partner Support

This is an IN-OFFICE role located at: 100 Throckmorton St., Ft. Worth, TX 76102

WHO YOU ARE:

Are you a self-starter? Do you thrive in a fast-paced environment? Are you resourceful? Do you enjoy finding solutions to solve problems for people?

BENEFITS:

• At Deluxe, we know that great people make a great organization. We have a culture that keeps people; 42% of our team has been here over 10 years!

• We value our people and offer generous benefits that are eligible DAY ONE! Including 401K, Medical, Dental, Vision, Flexible time off, Volunteer time off, Paid maternity/paternity leave, Tuition reimbursement, and so much more. ​

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ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

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RESPONSIBILITIES:

A Partner Support Executive is responsible for supporting new and existing integrated software partners and providing specialized support for internal sales representatives and other high profile internal and external customers.

• Excel in service by listening to understand, seeking to determine the root cause, anticipating needs, and determining a course of action to resolve matters

• Responsible for the financial reporting for Canadian Partners and Residuals

• Performs phone, webinar, and/or onsite training for sales partners on support tools

• Responsible for the configuration, and internal setups for newly integrating partners, e.g. integrations team, merchant settlement, and FOB (First on Board) application team

• Analyzes and researches/resolves account issues, specifically regarding account reconciliation, equipment, gateway, integration, troubleshooting, and refund requests

• Provide a superior level of technical assistance to valued partner with an immediate resolution including front-end host setup validation, collecting migration data.

BASIC QUALIFICATIONS: (Required)

• Educations: Bachelor’s Degree in Business Administration or related field

• Experience: 3 years in Payments industry

• Microsoft office product experience, intermediate/functional

• Must be 18 years or older

PREFERRED QUALIFICATIONS: (Desired but not required)

• Salesforce CRM experience

• Exudes a “Customer first” attitude for both clients and sales partners

• Outstanding communication skills both written and oral

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].