Please Note: This role requires the ability to work on site 3 days per week per company policy.
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.
As a membership organization, the Forum, engages businesses in communities and initiatives to address industry, regional and systemic issues.
The Partner Success (account management) team, part of the Regional Business Team, focuses on delivering the outstanding quality of engagement to the Forum Partners, seamlessly across all industries.
We are currently seeking an Account Manager (Partner Success Specialist) to join the Business Engagement Africa team, with a focus on building and strengthening relationships with Partner representatives across the region. The role will cover a diverse portfolio of industries, supporting engagement with leading organizations operating in and across the African continent.
Responsibilities include:
- Responsible for maintaining ongoing Partner engagement with the Forum, through building and maintaining relationships with Partner representatives
- Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities
- Onboard new Partners into the Forum ecosystem by building strong working relationships with Partner representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce
- Monitor partner news and health to flag potential risks for engagement, help course correct actual engagement in line with engagement plan
- Lead Partners’ event preparation for institutional events (including event invitation, registration process, participant agendas, speaking roles and logistics)
- Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience
To be successful, an Account Manager (Partner Success Specialist) should:
- Build relationships with Partner representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
- Understand and proactively manage Partner retention and engagement metrics and resulting actions
- Ensure Salesforce is used to its full capacity and that Partner information is duly documented, up to date, and available to all
- Foster a ‘One-Forum’ approach, with immediate Account Team and internal product teams, Centres, community, and industry teams to help guarantee optimal Partner engagement experience
Preferred Requirements and Experience:
- Bachelor's degree or equivalent in a related field
- 3+ years of professional work experience
- Experience working in or engaging with African markets, or a strong interest in the region
- Successful track record in account management and business relationship development, including proven ability to engage with multiple functions and business lines within an organization
- Demonstrated ability to prioritise in managing complex portfolios
- Excellent communication and presentation skills, with a strong command of English
- Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team
- Digital mindset and capabilities
- Strong research and analytical skills
- Occasional travel up to 10%
Why join us?
Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together.
Skills Required
- Build and maintain relationships with Partner representatives and execute tailored engagement plans
- Manage partner retention and engagement metrics and implement resulting actions
- Ensure accurate partner data and usage of Salesforce across the team
- Collaborate across internal teams to ensure cohesive Partner engagement (One-Forum approach)
- Ability to work on site three days per week
- Bachelor's degree or equivalent
- 3+ years of professional work experience
- Experience working in or engaging with African markets, or strong interest in the region
- Successful track record in account management and business relationship development
- Excellent communication and presentation skills, strong command of English
- Digital mindset and strong research and analytical skills
What We Do
The World Economic Forum is an independent international organization committed to improving the state of the world by engaging business, political, academic, and other leaders of society to shape global, regional, and industry agendas.
