What you will be doing
- Collaboration - Work closely with other departments to ensure a seamless partner experience
- Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
- Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
- Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
- Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn
What we are looking for
- Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
- Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation
- Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
- Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever required.
- Comfortable working in a fast-paced and changing environment.
- Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.
Added Bonus
- Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.
- Multi-selling - Experience with selling multiple products at a time.
- CRM - Experience with a CRM, we use Hubspot.
Interview Process
- Screen Stage (30 mins) - Video-call with a member from the Talent Team
- 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management
- Final Stage (75 mins) - In-person with Team Leads and Head of Commercial
Top Skills
What We Do
Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide. Fresha is used by 70,000+ businesses and 300,000+ professionals worldwide, processing over 20mil appointments per month. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam , Dubai and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.