About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
The Operations Account Manager is responsible for managing customer relationships, operational performance, and financial results across an assigned territory. As the primary liaison between United and its customers, this role ensures service excellence, customer retention, workforce effectiveness, and operational compliance.
Working closely with Workforce Relations and Talent Acquisition, the Operations Account Manager proactively addresses customer needs, resolves operational challenges, drives revenue growth, and supports the recruitment, development, and retention of a high-performing workforce.
Job Requirements & Expectations- Frequent travel within the assigned territory.
- Ability to work in a fast-paced, high-pressure environment and effectively solve problems.
- Flexibility to work rotating schedules as required.
- Availability to support operational and customer needs in a 24/7 environment.
- Serve as the primary point of contact for customers within the territory.
- Build strong customer relationships through proactive communication and service support.
- Conduct regular store visits, business reviews, and stakeholder meetings.
- Manage customer concerns, escalations, and service recovery efforts.
- Monitor service quality and implement improvement plans to enhance customer satisfaction.
- Partner with Workforce Relations to monitor performance and implement improvement initiatives.
- Collaborate with Talent Acquisition on workforce planning, recruitment, onboarding, and retention.
- Ensure staffing levels align with customer and operational requirements.
- Manage location performance, profitability, revenue retention, budgets, and cost controls.
- Identify revenue growth opportunities, including contract expansions and special projects.
- Support pricing, quoting, and business development initiatives.
- Monitor financial performance, labor costs, materials, inventory, and company assets.
- Coach, mentor, and support frontline teams to achieve operational excellence.
- Support workforce development, training, and performance management initiatives.
- Promote a culture of accountability, safety, continuous improvement, and customer focus.
- Ensure compliance with company policies, customer requirements, and health and safety standards.
- Drive adoption and effective use of operational systems and technology platforms.
- Monitor key performance indicators, audits, inspections, quality standards, and service delivery expectations.
Skills Required
- Frequent travel within the assigned territory
- Ability to work in a fast-paced, high-pressure environment
- Strong problem-solving ability
- Flexibility to work rotating schedules
- Availability to support operational and customer needs in a 24/7 environment
What We Do
United Services Group is a Canadian facility and property maintenance provider founded in 1977. It delivers cleaning and janitorial programs to retail, industrial, office, and food-service clients nationwide, alongside facilities maintenance, landscaping, turf care, snow removal, grounds upkeep, post-construction cleanup, decontamination, pest control, and emergency services. Its goal is to provide clean, safe, well-maintained environments tailored to client needs.
