Account Manager - North

*Open to candidates in the tri-state area & Grand Rapids, MI*

Do you love building relationships and uncovering new opportunities? Are you energized by helping customers grow while still hunting for untapped potential? If so, you could be the Account Manager we’re looking for at Service Express.

We’re a people-powered company that delivers industry-leading third-party maintenance (TPM) solutions for data centers. In this role, you’ll focus on small to mid-market accounts, acting as a trusted advisor to customers — while identifying and closing new opportunities within your book of business.

What You Will Do:

• Grow existing accounts by identifying new stakeholders, use cases, and expansion opportunities.
• Lead strategic conversations and customer business reviews (CBRs) to drive alignment and demonstrate value.
• Uncover customer needs and offer tailored TPM solutions to solve key data center challenges.
• Maintain and grow a 12-month pipeline, consistently meeting performance goals.
• Build multi-threaded relationships across your customer base to ensure long-term partnership.
• Collaborate closely with technical experts and leadership on strategic opportunities.
• Manage CRM records with up-to-date account insights, next steps, and engagement history.
• Approximately 25% travel, primarily for in-person customer meetings, team collaboration, and occasional company events.

What We Are Looking For From You:

• 3–5+ years of experience managing and growing customer accounts in a B2B environment.
• Proven success in identifying and closing expansion opportunities within existing accounts.
• Experience in full sales lifecycle: discovery, proposals, presentations, and negotiation.
• History of meeting or exceeding quota and sales performance metrics.
• Strong communication and active listening skills.
• Familiarity with Salesforce (or similar CRM), Microsoft Office, and virtual selling tools.
• Bonus: Experience selling IT services, infrastructure, or data center solutions.

What You Can Expect From Us:

We’ve built a culture that supports your personal, professional, and financial goals — while giving you the tools and trust to succeed:

• Base salary range of $75k-85K + commissions depending on experience
• Full technical support team to assist with customer questions and discovery
• Modern tech stack to help you target and close effectively
• Cross-functional collaboration between sales, technical, and leadership teams
• Day-one benefits: Medical, dental, vision, and multiple health plans
• Parental leave for birthing and non-birthing parents
• Workplace flexibility 
• Fitness reimbursement & wellness support
• Competitive salary, 401(k) match, and performance incentives