Join a world-leading audio branding agency where your expertise in account management will drive innovation and build lasting client relationships.
Salary: £36,500 basic, £55,000 OTE (plus uncapped bonus)
Location: Old Trafford, Manchester
Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week)
Our Account Managers play a central role in building and maintaining strong client partnerships across a diverse portfolio of ~350 accounts. Managing a blend of established relationships and newly onboarded clients from our sales teams, they act as trusted advisors, ensuring every interaction delivers value, creativity and exceptional service.
Working closely with our in-house creative and production teams, they oversee projects from concept through to completion, ensuring seamless delivery while identifying opportunities to support clients’ evolving marketing objectives.
Success in this role comes from being naturally relationship-driven. Our Account Managers are confident communicators who excel at building rapport, understanding client challenges and creating long-term partnerships with key decision-makers. They listen carefully, think commercially and position themselves as an extension of the businesses they support.
Strategic objectives and responsibilities:
- Use your understanding of client objectives, PHMG’s services and the wider marketplace to deliver expert commercial and creative guidance at every stage of the client journey
- Coordinate with multiple internal teams to deliver high-quality audio and creative projects that consistently exceed expectations
- Provide a best-in-class client experience through proactive communication, organisation and problem-solving
- Build and maintain a healthy pipeline of upselling and growth opportunities across your account portfolio
- Identify ways to strengthen long-term client retention through tailored relationship management and strategic account planning
- Monitor performance metrics and account trends closely, using data and insight to forecast opportunities and mitigate risk
- Take ownership of your professional growth by actively seeking feedback, collaboration and support from colleagues and leaders across the business
What you’ll get in return:
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?
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What We Do
At PHMG, we combine creativity, technology and human expertise to transform how businesses sound, speak, respond and connect with their customers. From branded audio and cloud phone technology to intelligent call journeys and AI-powered support, we create smarter, more consistent communications that strengthen brands, improve customer experiences and drive business growth. We've been helping businesses make themselves heard since 1998. Today, almost 40,000 clients worldwide trust us to make every interaction count, including globally recognised brands such as Coca-Cola, Audi and adidas. And because great technology is only part of the picture, we back our work with dedicated account management and genuine human support. It's a commitment recognised by the Institute of Customer Service (ICS), and one that keeps us focused on what matters: better experiences, stronger connections and measurable results.
Why Work With Us
Join PHMG and be part of an ambitious global business where hard work is recognised, success is rewarded and career progression is there for the taking. With exciting opportunities, great perks and a culture shaped by our people, it's no surprise we've earned recognition as a Top Workplace and a Chicago Tribune Great Place to Work, thanks to the fe
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