Account Manager - New Verticals

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
The Account Manager, New Verticals, is the key contact for strategic Grubhub Marketplace New Verticals accounts. These accounts are new and exciting like convenience, grocery, retail, and ultra fast delivery models. You will be expected to develop successful client partnerships by overseeing day to day tasks while building the value of Grubhub.
Your goals will focus on the launch, retention, account maintenance, and revenue generation of group accounts. You'll be charged with onboarding the brand and supporting a go-to-market strategy with key stakeholders, driving the technical integration, operation and launch deadlines. You will be communicating with restaurant partners on a regular basis, maintaining a high retention rate of your portfolio, as well as, exploring ways to grow each account on the Grubhub platform.
This role requires the keen ability to assess, triage, diagnose and prescribe solutions to support our new vertical partners in a variety of ad hoc scenarios. You are expected to work both as a collaborative team member and an autonomous and independently critical thinker when the situation calls.
Duties include, but are not limited to:

• Serve as the main point of contact to New Verticals Accounts
• Coordinate each phase of a successful rollout: all onboarding requirements, integration, implementation, training, and client side launch and post-launch
• Collaborate with cross-functional teams (finance, legal, marketing, sales, technical, etc.) to ensure success of the brand partnership
• Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
• Analyze data to create compelling narratives that drive improved business outcomes for the brand
• Lead brand strategy conversations with executive presence and confidence
• Communicate the needs of these clients to internal stakeholders and partner teams. Understand and prioritize these needs based on the business

What You Bring to the Table

• Bachelor's Degree preferred or highschool diploma/GED
• 3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
• Experience working in the convenience, retail and grocery spaces supporting partners in a consultative fashion, building relationships, and prescribing paths to growth
• Knowledge and interest in digital convenience/retail ordering
• Strong organizational skills
• You thrive in a rapidly changing environment
• Excellent communication skills. Good listener, capable of comprehending client issues and translating them into an appropriate solution.
• Proven ability to work across many departments to solve problems and achieve results
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce and JIRA a plus
• Strong problem solving skills and comfortable analyzing and articulating data
• Thinking like an owner- being proactive rather than reactive when it comes to account health.

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].