Why join ClaimsPro?
You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
You will be supported by experienced local claims support, centralized after hours support, and dictation services.
Your claims load is driven by senior executives and business development staff from coast to coast.
You are compensated for your billable hours and other costs.
Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
Your continuous education fees are reimbursed to maintain your license.
Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.
Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients.
Role Responsibilities:
Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
Establish and implementation of Best Handling Practices unique to each client.
Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
Conduct regular stewardship and client facing meetings
Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
Weekly review of the operational dashboard KPI targets
Potential leadership, guidance and mentoring of a dedicated adjusting team
Act in a consultative and advisory capacity on claims matters and technical issues
Participation in the RFP process for new business and existing client contract renewals
Qualifications & Experience:
University Degree and/or CIP/FCIP Designation
Minimum of 5-7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
Supervisory experience is an asset
Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
Strong negotiation skills
Ability to speak and write in French is an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
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What We Do
SCM Insurance Services has been servicing the insurance and risk management community since 1986. As a privately owned provider of claims adjusting, third-party adjusting (TPA), risk management, investigative, surveillance, risk mitigation, forensic engineering services, forensic accounting services, and risk intelligence, SCM has distinguished itself through innovative technology, expert staff, and solid customer service. With branch locations and employees throughout Canada and the United States, the SCM Insurance Services Group of Companies includes ClaimsPro, International Programs Group (IPG), Xpera Risk Mitigation & Investigation, Pario Engineering & Environmental Sciences, ParioQuantify, and Pario Forensic Accounting Services.
