Account Manager (Mid-Market)

Posted Yesterday
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London, Greater London, England, GBR
In-Office
Mid level
Sales
The Role
Manage and grow a portfolio of Mid‑Market customers by owning renewals, identifying and closing upsell/cross-sell opportunities, leading commercial negotiations, collaborating with Customer Success to mitigate churn, and scaling account management processes to drive revenue and retention.
Summary Generated by Built In
WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL 

Hybrid: This is a hybrid role, requiring you to work from our London office at least 2 days per week, with flexibility to work remotely on other days.  

YOUR ROLE 

As an Account Manager, you will be responsible for growing and retaining a portfolio of Mid-Market customers by managing renewals and identifying expansion opportunities. You will proactively engage with decision-makers, lead commercial negotiations, and maximize revenue from your accounts. In this high-growth, fast-paced environment, you’ll play a key role in scaling our Account Management function and driving long-term customer success.  

YOUR CHALLENGES & OPPORTUNITIES 

  • Drive Revenue Growth – Manage a portfolio of Mid-Market customers, ensuring successful renewals, upsells, and cross-sells.  
  • Expand Customer Relationships – Build strong connections beyond your main point of contact to engage multiple stakeholders, decision-makers, and buying groups within each account.  
  • Strategic Account Management – Work closely with Customer Success Managers to align on customer health and develop tailored renewal and expansion strategies.  
  • Lead Sales Processes – Own the full sales cycle for upsells, from identifying opportunities to conducting demos, negotiating pricing, and closing deals.  
  • Customer Engagement & Advocacy – Leverage customer insights to position Cognism’s product suite effectively, driving adoption and identifying growth potential.  
  • Retention & Risk Mitigation – Monitor customer satisfaction, proactively addressing risks to ensure high retention rates.  
  • Optimize Processes – Contribute to the rollout of new account management workflows, ensuring efficiency and scalability in a rapidly growing team.  

OUR EXPECTATIONS 

  • Sales Experience – Proven success in a client-facing role, managing a book of business and exceeding revenue targets.  
  • Commercial Acumen – Confident in running commercial negotiations and guiding customers toward the best Cognism package for their needs.  
  • Proactive & Strategic – Ability to identify expansion opportunities, engage new buying groups, and drive customer growth.  
  • Communication Excellence – Strong ability to build relationships, influence stakeholders, and articulate value propositions clearly.  
  • Process-Driven – Structured approach to pipeline and account management, with attention to detail and responsiveness.  
  • Collaborative Mindset – Team player who thrives in a fast-paced environment and works cross-functionally to achieve shared goals.  
  • Goal-Oriented & Ambitious – Motivated by targets, with a track record of meeting and exceeding sales quotas.  
 WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

🤝 We Own the Outcome Together.
🤓 We Deeply Understand our Customers. 
🏆 We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!


Skills Required

  • Proven success in a client-facing sales role managing a book of business and exceeding revenue targets
  • Experience managing renewals, upsells, cross-sells and owning the full sales cycle for expansions
  • Strong commercial negotiation skills and ability to propose appropriate product packages
  • Ability to build relationships with multiple stakeholders and influence decision-makers
  • Structured, process-driven approach to pipeline and account management with attention to detail
  • Collaborative mindset; comfortable working cross-functionally with Customer Success and other teams
  • Goal-oriented with a track record of meeting or exceeding sales quotas
  • Hybrid work model: able to work from the London office at least 2 days per week

Cognism Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognism and has not been reviewed or approved by Cognism.

  • Fair & Transparent Compensation Sales compensation for SDR and AE roles is considered broadly in line with market norms, with on‑target earnings seen as attainable for strong performers. Role and location specifics suggest UK SDR pay is near market, enabling reasonable earnings for performers.
  • Leave & Time Off Breadth Annual leave is presented as generous, with an extra day off for birthdays and region‑specific policies. This positions time off as a meaningful part of the core package.
  • Parental & Family Support Maternity and paternity packages are highlighted as “excellent,” with details varying by country. This points to an emphasis on family support in the offering.

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The Company
HQ: London
380 Employees
Year Founded: 2015

What We Do

Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1800+ revenue teams worldwide. Cognism helps businesses find, engage and close their dream prospects by providing premium company and contact information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers. Next level GDPR & CCPA compliance, combined with innovative technology and integrations with leading CRM and sales engagement partners, make Cognism the number one choice for businesses looking to create a predictable pipeline, find their next best business opportunity and overcome global compliance barriers.

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