The Impact of an Account Executive, MidMarket at Coupa:
Account Managers represent the primary point of contact from Coupa to customers after customer launch. Account Managers advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, AMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.
What You’ll Do
- Managing relationships and monitoring customer performance
- Developing customer success roadmap
- Driving periodic business reviews and developing account strategy
- Build out an account penetration model that encourages multi-angle access to key accounts
- Align overall value messaging targeted towards the chief economic buyer in target accounts
- Identifying expansion and growth opportunities within customer accounts
- Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimised
- Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
- Sharing standard processes ideas, product information, and relevant Coupa news
- Provide a consistent point of contact for customers and an advocate for the customer within Coupa
What You Will Bring to Coupa
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships and associated influencing strategies
- Project management including leading disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation, and business impact
- In-depth experience with procurement software
- Strong customer or client management background
- Experience developing and maintaining executive relationships
- Experience with influencing strategies
- Project management experience leading disparate, cross-functional, cross-enterprise project teams
- Ability to conduct value-based conversations with business executives
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
