Account Manager, MICE - Shanghai

Posted 11 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Mid level
Events • Travel • Hospitality
The Role
Manages MICE client accounts by prospecting leads, assessing needs, developing tailored event solutions, preparing proposals, negotiating contracts, and closing sales. Coordinates with internal teams to deliver successful meetings, incentives, conferences, and exhibitions. Maintains client relationships, manages CRM records, responds to group RFPs, tracks sales performance, monitors market trends, and resolves client issues while pursuing revenue and repeat-business targets.
Summary Generated by Built In

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role:

MICE specialists are professionals who assist clients in planning, contracting, organizing, and executing various events. They act as the primary point of contact, providing personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.

 

As a MICE Sales professional, you will be responsible for generating leads, managing client relationships, and ensuring successful execution of MICE events. This role requires a deep understanding of the event management industry and a strong ability to translate client requirements into exceptional event solutions.

Responsibilities:

  • Identify and prospect potential clients within the MICE industry.

  • Develop and maintain strong client relationships to ensure repeat business.

  • Conduct detailed needs assessments and provide tailored MICE solutions.

  • Coordinate with internal teams to ensure successful event delivery.

  • Negotiate contracts and close sales to meet or exceed targets.

  • Stay current with industry trends and competitor activities.

  • Prepare and present proposals and presentations to clients.

  • Provide excellent customer service and resolve any client issues.

  • Track sales activities and maintain accurate records in the CRM system.

  • Attend industry events and trade shows to network and generate leads.

  • Receive and convert incoming enquiries to achieve targets and maximize revenue.

  • Responds to group RFPs through making proposals and sales presentation to prospective clients as well as explain, negotiate and close hotel sales.

  • Accurate data entry of group and meeting enquiries.

Requirements:

  • Bachelor’s degree in business, Marketing, or related field.

  • Proven track record in sales, preferably within the MICE industry.

  • Strong networking and relationship-building skills.

  • Excellent communication and negotiation abilities.

  • Ability to understand client needs and deliver customized solutions.

  • Highly organized with strong project management skills.

  • Proficiency in Microsoft Office Suite.

  • Ability to work flexible hours, including evenings and weekends as needed.

  • Positive attitude and good communication skills

  • Strong sales background in MICE. Self-motivated salesperson.

  • Strong analytical skills to understand and respond to key business indicators and competitive trends

  • Excellent selling capabilities

  • Excellent organizational and planning skills and able to multi task

  • Accountable and resilient

  • Ability to work under pressure

  • At least 3 years’ experience in the same capacity

  • Client Relationship Management

  • Sales Strategy

  • Event Planning

  • Contract Negotiation

  • Project Management

  • Networking

  • Microsoft Office Suite

  • Market Analysis

  • Proposal Writing

What We Offer:

  • Opportunity to work in an international environment

  • Diverse & Inclusive culture

  • Learning and training opportunities for growth

  • Dedicated Employee Engagement Activities

  • Flexible & Remote Working

Skills Required

  • Bachelor's degree in business, marketing, or a related field
  • At least 3 years of experience in the same capacity
  • Proven sales experience, preferably within the MICE industry
  • Strong MICE sales background
  • Client relationship management experience
  • Strong networking and relationship-building skills
  • Excellent communication and negotiation abilities
  • Ability to understand client needs and deliver customized solutions
  • Strong project management, organizational, and planning skills
  • Proficiency in Microsoft Office Suite
  • Sales strategy experience
  • Event planning experience
  • Contract negotiation experience
  • Market analysis and competitive trend analysis skills
  • Proposal writing and presentation skills
  • Ability to work flexible hours, including evenings and weekends
  • Ability to work under pressure and multitask

Kuoni Tumlare Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kuoni Tumlare and has not been reviewed or approved by Kuoni Tumlare.

  • Wellbeing & Lifestyle Benefits — Hybrid working, a workation option, travel opportunities, and the Caring4You wellbeing program with mental-health support stand out in the package. These lifestyle-oriented elements are described as meaningful advantages that enhance day-to-day experience.
  • Healthcare Strength — Some locations offer health insurance alongside wellbeing resources, indicating a solid health-focused offering. Mental-health support and mentoring are explicitly included through the Caring4You program.
  • Leave & Time Off Breadth — In certain markets, additional time-off elements such as paid health days and seniority-based service leave are available. These extras augment the core holiday allowance and contribute to perceived benefits depth.

Kuoni Tumlare Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Zürich
2,000 Employees
Year Founded: 1906

What We Do

Kuoni Tumlare is a world-leading global destination management company (DMC) with over 100 years of experience. It specializes in delivering seamless MICE (Meetings, Incentives, Conferences, and Exhibitions) events, travel solutions, and unforgettable experiences. With a global footprint across 30+ countries, the company focuses on connecting cultures and creating value for partners and society through expert local destination knowledge and innovative travel services.

Similar Jobs

Pfizer Logo Pfizer

AIT Value & Performance Lead

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
121990 Employees

Pfizer Logo Pfizer

AI Product Sr. Manager

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
121990 Employees

Pfizer Logo Pfizer

Principal Engineer

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
121990 Employees

Pfizer Logo Pfizer

AI Product Sr. Manager

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
121990 Employees

Similar Companies Hiring

Fora Thumbnail
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
New York, NY
250 Employees
Posh Thumbnail
Events • Social Media • Software
New York, New York
70 Employees
Fairly Even Thumbnail
Hardware • Robotics • Sales • Software • Hospitality
New York, NY
30 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account