Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
Follow us on Glassdoor and LinkedIn!
Contribute to MANTL’s mission by driving customer value through strategic partnerships and consultative account management. The Account Manager is responsible for supporting account strategy, driving renewals and expansion opportunities, and fostering strong relationships across a portfolio of named accounts. Success in this role requires a deep understanding of customer objectives, digital banking and deposit origination strategies, and the ability to develop and execute plans that support mutual growth and long-term partnership success. Essential Duties & ResponsibilitiesSupport account strategy through whitespace analysis, opportunity identification, account planning, and forecast development.
Develop and maintain expertise in MANTL’s products and solutions to effectively communicate value and identify opportunities for cross-sell and account expansion.
Participate in commercial discussions throughout the customer lifecycle, including renewal and growth conversations.
Establish and maintain proactive client engagement through regular outreach, business reviews, and strategic planning discussions.
Serve as a trusted point of contact for customer inquiries, escalations, and business opportunities.
Monitor customer satisfaction and advocate for timely resolution of support issues and service requests.
Analyze customer data and reporting to identify trends, risks, and opportunities; provide actionable recommendations and renewal risk mitigation strategies.
Partner with Product, Engineering, Implementation, Support, and other cross-functional teams to enhance the customer experience and drive business outcomes.
Capture and communicate client feedback, product enhancement requests, and market insights to internal stakeholders.
Manage ticket queues, assess issue severity, and coordinate escalations when appropriate.
Ensure effective client communication, conflict resolution, and delivery of agreed-upon commitments.
Support implementation activities and platform deployments in partnership with clients and internal teams.
Assist with onboarding and launch activities for new customers.
Promote product adoption through training, enablement, and ongoing customer education efforts.
Contribute to the development and maintenance of customer-facing documentation, FAQs, and support resources.
Minimum Years of Experience
3–5 years of account management experience, including exposure to customer renewals, retention, and revenue growth initiatives.
Education Level
Bachelor’s degree or equivalent professional experience
Knowledge, Skills, & Qualifications
Strong written and verbal communication skills with the ability to tailor messaging to executive, business, and technical audiences.
Analytical mindset with the ability to interpret data, identify trends, and develop actionable recommendations.
Experience collaborating across cross-functional teams, including Product, Sales, Finance, Legal, Operations, and Customer Success.
Demonstrated ability to build relationships, influence stakeholders, and manage competing priorities in a dynamic environment.
Strong organizational skills, attention to detail, and commitment to delivering exceptional customer experiences.
Self-starter with a proactive approach to problem solving and continuous improvement.
Ability to adapt to changing priorities and thrive in a fast-paced, growth-oriented organization.
Banking, financial services, or fintech experience strongly preferred.
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE
Skills Required
- 3-5 years of account management experience
- Bachelor's degree or equivalent professional experience
- Strong written and verbal communication skills
- Analytical mindset with ability to interpret data
- Experience collaborating across cross-functional teams
Alkami Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alkami and has not been reviewed or approved by Alkami.
-
Equity Value & Accessibility — Equity opportunities through RSUs/stock grants and an employee stock purchase program are widely available. These elements are seen as boosting overall compensation.
-
Leave & Time Off Breadth — Generous time-off practices include unlimited PTO, paid parental leave, and volunteer time off. Flexibility around time away is highlighted as a strength.
-
Fair & Transparent Compensation — Compensation is often described as competitive, with salary, bonuses, and stock contributing meaningfully to total rewards. Feedback suggests several departments report stronger satisfaction with pay.
Alkami Insights
What We Do
We enable financial institutions to outsmart, not outspend, the Megabanks by providing the nation’s most successful cloud-based digital banking platform. The Alkami Platform humanizes digital banking so banks and credit unions can confidently grow, adapt quickly, and build a thriving digital community.
