Account Manager Long Tail (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Account Manager Long Tail, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be directly responsible for impacting all the Long Tail partners to make them grow and improve user experience. 

THE JOURNEY

• Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business.
• Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Define scalable processes, making sure long tail partners are self-sufficient and independent in using our tools.  
• Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets.
• Identify new assets to sell to the Long Tail partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships. 
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.

WHAT YOU WILL BRING TO THE RIDE

Background 

• Preferrable 2+ year of experience in Account Management ideally in Food Retail Industry or fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, or similar.), however, not mandatory, as we are looking for perfect mindset, not experience
• Bachelor in Organizational Sciences, Business Administration, Marketing, Operations Management or Public Relations is a plus. 

Client Collaboration 

• Preferrable experience of at least 1 year in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.

Skills

• Problem-solving skills, data-driven with strong commercial and analytical skills
• Sales and negotiation skills
• Great communication and interpersonal skills
• Project management skills, highly organized and detail-oriented approach
• Good knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Serbian & English skills

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace. 
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. we value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Company sponsored Fitpass to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!