Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
The Account Manager – Life Sciences will provide support for customers of Surescripts within the growing vertical of Life Sciences. The Account Manager will work directly with the client/s to understand their business needs and challenges, influence adoption and utilization of our products and services, address business issues, provide reporting to show valuable insights, and advance planned goals and strategy. In addition, the Account Manager will be responsible for growth, retention, and customer satisfaction within their client group. They will collaborate with many groups within Surescripts, most notably Sales, Customer Support, Product Innovation, Data & Analytics, Marketing, & Finance to drive valued results.
Responsibilities:Develop highly effective relationships with customers and solicit feedback to bring back to internal business units.
Proactively assess client business needs and partner in building a roadmap to address those needs.
Translate customer business needs into service requirements.
Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.
Apply understanding of customers’ strategic plans and share with internal partners.
Protect, retain, and grow customer base.
Identify and manage growth opportunities through lead generation to sales.
Identify opportunities to increase utilization and adoption of products and services.
Lead the preparation and design of account reviews to evaluate client demands and product utilization.
Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products
Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.
Escalate customer concerns that require intervention from management or other internal business units.
Train and educate other Account Managers in your subject matter expertise or on learnings you have had with a customer/s.
Attend annual internal meetings & select conferences within the United States (1-3 times a year approximately).
Basic Requirements:
Bachelor’s degree or equivalent experience.
5+ years of experience in account management and/or customer success experience.
3+ years of Life Science Patient Service / Access or HUB experience.
Experience as the main point of contact for one or more customer accounts with responsibilities of:
Building relationships with customer accounts. Using a needs-based approach to evaluate how Surescripts can be of service via products & services.
Driving revenue growth via upselling & a consistent focus on increasing product adoption & utilization.
Ensuring customer satisfaction, growth, and revenue retention.
Collaborating across teams.
Leading meetings with the customer/s.
Experience working with and being knowledgeable of a complex product suite.
Experience pulling customer related reports, reviewing and analyzing data for accuracy, and sharing insights.
Experience using Salesforce.com or another Customer Relationship Management (CRM) tool.
Travel: Some U.S. based travel for internal meetings, conferences, and customer meetings.
Keywords: account manager, account management, life sciences, HUB, patient access, revenue growth, retention
#LI-REMOTE
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
You’re an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas, you’re also grounded in good data, real market insights and measurable results.
We’re a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We’re storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.
Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Work Environment
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
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What We Do
Since 2001, we've been building an industrial-strength health information network designed to increase patient safety, lower costs and improve quality of care. THE SURESCRIPTS NETWORK ALLIANCE® Built to Transform Interactions between Clinicians, Pharmacists and Patients The Surescripts Network Alliance unites virtually all electronic health records (EHR) vendors, pharmacy benefit managers (PBMs), pharmacies and clinicians, plus an increasing number of health plans, long-term and post-acute care organizations, specialty hubs and specialty pharmacy organizations.
