The Role
Manage and grow an established client portfolio to drive revenue, renewals and customer value. Identify upsell/cross‑sell opportunities, execute sales plans, collaborate with Customer Success, relay client feedback, and maintain CRM pipeline records.
Summary Generated by Built In
As an Account Manager, you will own and grow relationships with an established portfolio of clients, working across a mixed product portfolio and territory. This is a commercially focused role with clear accountability for revenue growth, renewals and customer value.
Key Responsibilities
- Develop strong relationships with existing customers, proactively managing accounts to identify upsell, cross‑sell and retention opportunities
- Create and execute client sales plans to meet and exceed monthly and quarterly revenue targets
- Work closely with Customer Success to manage the full client lifecycle and increase both renewal value and volume
- Gather and relay client feedback to support product development and the successful launch of new products
- Accurately record sales activity and pipeline progression in CRM from opportunity creation through to close
Skills Knowledge and Expertise
We’re looking for someone commercially driven, organised, and confident managing customer relationships in a target‑driven environment.
You will bring:
- A proven track record in sales, account management or business development
- Excellent communication skills, both written and verbal, including confident client conversations
- Strong attention to detail and the ability to manage multiple accounts and priorities
- A commercial mindset, with a clear focus on outcomes and customer value
- A strong desire to exceed targets and consistently over‑perform
About Centellic
Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity.
Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter.
At Centellic, we’re a global intelligence and information services business, setting the standard for how critical business decisions are made.
Why Centellic?
At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do.
Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary.
Centellic’s advantage is our people and the culture we’ve created together. It’s an environment where individuality is encouraged, relationships are genuine, and there’s a strong sense of purpose in what we’re building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
Start of employment:
- Eye care
- Employee Assistance Programme
- A day off for your birthday
After 3 months employment:
- Pension (4% employer contribution and 4% employee contribution)
After 4 months employment:
- Life assurance
After probation:
- Cycle to work scheme
- Season ticket loan
- £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
- Puregym access
- Perks at work platform access
After 1 year service:
- Private healthcare
Additional Perks:
- Company socials
- Access to Employee Affinity Networks
- Mentoring scheme
- Volunteering Day
- Mortgage Advice
- Work from anywhere (2 weeks)
- Generous parental leave
We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.
‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’
‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’
About
Please visit our website for more information.
Skills Required
- Proven track record in sales, account management, or business development
- Excellent written and verbal communication skills and confident client conversations
- Strong attention to detail and ability to manage multiple accounts and priorities
- Commercial mindset with focus on outcomes and customer value
- Demonstrated desire to exceed targets and consistently over-perform
- Experience using CRM to record sales activity and manage pipeline
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The Company
What We Do
Law Business Research (LBR) is a technology-enabled information services business powering the global legal industry with intelligence, analytics and performance data. We are a fast-growing, innovative company with a dynamic and diverse culture, and we take great pride in delivering a world-class, cutting-edge service to our global clients. By applying the latest technology to the fast-moving legal world, we enable our users to find their competitive edge and decide with confidence, armed with the insight they need. LBR delivers trusted intelligence and insight to users around the world through a range of tools and platforms that combine proprietary data and unique analysis. We make sense of complex, fast-changing information and enhance critical decision-making. With an international team of over 500 experienced professionals, LBR has a proven track record of informing, engaging and connecting legal practitioners. Our specialist platforms help clients enhance their decision-making, manage legal risk and drive improved performance.
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