What Makes This Different From Other Account Management Opportunities?
You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZero
You’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful.
What You'll Do:
You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention goals
You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities
You’ll run demos of TeamSnap platforms to show the value of new products or add-ons
You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results.
You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs.
You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio.
You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.
Important Qualities:
Motivated - You get excited about exceeding business sales goals
Strong Business Acumen - You understand our customers goals and operations and how TeamSnap can add value to their organizations
Resilient - A hunter mentality who doesn’t get upset easily with the word “no”. Experience with cold calling is a big plus.
Resourceful - You’re not afraid to take initiative but also ask for guidance when needed
Customer Focused - You have compassion and care for the customer experience
Collaborative - You believe in “we” before “I” and love to celebrate wins together
What will set you up for success:
Experience: Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment.
Proven track record of hitting sales quotas.
Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits.
Sports industry experience (preferred)
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Skills Required
- 0-3 years in Customer Success Relationship Management or Account Management (SaaS preferred)
- Proven track record of hitting sales quotas
- Ability to travel occasionally for company meetings, sales meetings, trade shows, and client visits
- Strong business acumen
- Motivated, resilient, resourceful, customer-focused, and collaborative
- Cold calling experience (big plus)
- Sports industry experience
- Familiarity with tools such as Salesforce, Slack, Zoom, ChurnZero
- Must be a permanent US resident (company cannot hire outside this status)
What We Do
Founded in 2009, TeamSnap is the #1 platform for organizing youth, recreational, and competitive sports activities. Over 25 million users use TeamSnap’s web and smartphone apps to sign up, schedule, communicate and coordinate everything for the team, the club, and the season. TeamSnap makes organizing as simple as click, tap, and go.
Why Work With Us
We are mission-driven and use our powers for good, putting youth sports in the hands of kids who otherwise wouldn't have access. We spend far too much time at our jobs not to love where we work. If you have big ideas and a tiny ego, with a passion for helping others and working in an inclusive environment, please don't hesitate to apply!
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