We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
Supports Account Executives in supporting large group clients and consultants. As an Account Manager, you will be assigned specific clients to work with along with a Senior Account Executive on the team.
Roles & Responsibilities:
- Account Manager identifies customer specific service issues, provides solutions, and leads resolution of issues working with other areas to implement.
- Proactive and responsive, taking ownership of claim, eligibility service issues that come in from client/consultant.
- Tracking open issues, follow up, getting resolution and keeping a log for tracking.
- Leads monthly/bi-weekly client service calls – which includes updating the Decision and Issues Log.
- Supports and conducts open enrollment activities, includes Teams, virtual and face to face OE meetings, attending and supporting – providing material needed for OE meeting and includes coordinating, supporting, and conducting OE meeting.
- Actively involved in client discussions, taking notes and providing follow up but also offering up ideas and suggestions.
- External Messaging to clients when it comes to communications. Examples include general announcements, wellness messaging as needed; discussion between AE/AM.
- Over time, independently manage more complex service issues from beginning to end without AE involvement.
- Housing reports, all necessary contact sheets, documents in shared drive for others to access.
- Thorough understanding of client benefits offerings, including programs in place and their goals; knows the client and has developed relationship with client/consultant.
- Submit for SBC requests when plan designs are finalized.
- Benefit Summaries/Plan Documents/SBC’s, review documents to make sure accurate.
- Able to have discussions with clients/consultants articulating how programs work.
- Assist AE as needed when requested to pull brochures, flyers.
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Required Qualifications:
- At least 1 year of experience in account management/sales support and or bachelor’s degree in business, finance, marketing or communications.
- Illinois health and life insurance license or willingness to obtain in 90 days. Failure to comply will result in termination.
Preferred Qualifications:
- Strong communications skills.
Education:
- Bachelor's degree in business, finance, marketing communications or equivalent work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- At least 1 year of experience in account management or sales support, or a bachelor's degree in business, finance, marketing, communications, or a related field.
- Illinois health and life insurance license, or willingness to obtain the license within 90 days.
- Strong communication skills.
- Bachelor's degree in business, finance, marketing, communications, or equivalent work experience.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
