Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking an Account Manager in Knoxville, TN.
If you're looking for a great mix between sales and servicing customers, this might be the role for you! Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels but also get out to the customer site to build relationships and deliver and restock product.
This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more. Apply today!
Responsibilities:
- Provide world class customer service
- Review appropriate reports and records to ensure bin management system is properly maintained
- Identify, source and quote parts and process related customer orders
- Review and maintain customer pricing
- Build a strong working relationship with all customer contacts
- Maintain at all times a positive mental attitude to customers and fellow associates
- Audit inventory levels inside customer facilities
- Occasionally replenish inventory in customer’s facility
- Document key events and notes in Endries' CRM system
- Provide technical part information to customer utilizing internal company engineering and quality support resources
- Deliver parts as needed
- Identify and actively pursue opportunities for continued revenue growth with existing customers
- Service the customer’s VMI (Vendor Managed Inventory) program
- Maintain VMI bin schematics
- Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements
- Grow the business portfolio on product mix with the customer
Qualifications:
- A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
- Customer Service experience
- Good analytic and organizational abilities required
- Attentive to detail
- Quick learner
- Self-motivated with a strong desire to succeed
- Excellent interpersonal and communication skills, both written and verbal
- Problem solving and decision making skills
- Technical and mechanical inclination a plus
- Occasionally lift 20-40 pounds, at times up to 50 pounds
- Proficiency in Microsoft Office products with an emphasis in Outlook and Excel
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Customer service experience
- Goal-oriented and self-motivated approach
- Ability to meet deadlines while building and maintaining customer relationships
- Good analytical and organizational abilities
- Attention to detail
- Ability to learn quickly
- Strong desire to succeed
- Excellent written and verbal interpersonal and communication skills
- Problem-solving and decision-making skills
- Ability to occasionally lift 20–40 pounds and, at times, up to 50 pounds
- Proficiency with Microsoft Office, especially Outlook and Excel
- Technical and mechanical inclination
What We Do
Endries International supplies industrial fasteners, Class-C components, and other production-critical parts to OEMs. It helps customers source and manage inventory through tailored fulfillment and supply-chain programs, including bin stocking, RFID-enabled PULSE inventory management, kitting, and engineering support. With a broad product catalog and distribution network, the company focuses on reliable supply, quality, and operational efficiency so manufacturers can keep production moving.
