As an Account Manager - KNN Partner Development and Success, you will work independently under the direction of the KNN Senior Manager, Partner Development and Success, and in collaboration with team members to manage a portfolio of long-term KNN partner accounts at institutions across the health ecosystem. Serve as the primary relationship owner for assigned accounts, managing all stages of the partner journey from onboarding and goal setting through implementation, support, reporting and renewal. Serve as both a trusted advisor to and internal advocate for KNN partners. This role requires you to travel regularly within the United State for in-person partner engagements.
All remote work must be performed within one of the MCW registered payroll states, which currently includes: WI, AZ, DE, FL, GA, IL, IN, MD, MI, MN, MO, NC, TN, TX, and UT.
Build and sustain relationships with a range of stakeholders at partner institutions
Lead onboarding for new partners, including orienting key stakeholders, co-creating partnership goals and success measures, and establishing communication norms
Plan and lead partner meetings, Discovery visits, and other partner engagements, both virtually and in-person
Conduct structured needs assessments with partners to understand institutional context, readiness, barriers, and priorities
Translate partner needs into clear recommendations for collaborative projects
Oversee all projects under an account; delegate execution tasks (administrative support) to Coordinators and collaborate with SMEs across the KNN program office
Produce high-quality written deliverables, including partner assessment and recommendation reports, partnership proposals, and project plans.
Monitor partner health throughout the partner journey by surfacing risks early and coordinating internal resources to address them
Connect partners to one another and to relevant KNN resources, facilitating relationship-building across the Network
Represent the KNN at national convenings and conferences
Other duties as assigned
Demonstrated success managing external relationships, accounts, partnerships, or member institutions
Excellent interpersonal and communication skills; comfortable engaging senior leaders in academic and/or clinical settings with credibility and poise
Ability to manage multiple concurrent accounts and deadlines with minimal day-to-day supervision
Strong written communication skills, including experience authoring proposals, needs assessments, partnership reports, or similar
Experience gathering and synthesizing information to assess needs and make recommendations
Appropriate experience may be substituted for education on an equivalent basis.
Minimum Required Education: Bachelor’s degree
Minimum Required Experience: 6 years
Preferred Education: Master's degree in a relevant field (education, public health, higher education administration, business administration, health administration, or similar)
Preferred Experience: 6 or more years of experience working in academic medicine, health professions education, health systems, or organizations serving them. Ability to maintain a fast pace and manage multiple demands under pressure by prioritizing, leading with collaboration, being resourceful and communicative and results-oriented. Self-starter who takes initiative with exceptional organizational and time management skills, and who works efficiently with minimum supervision. Mission-aligned to the ultimate aims of the KNN and comfortable operating adaptably in an environment of continuous improvement as the Partner Development and Success team evolves over time. High level of relational service orientation with the ability to problem-solve independently.
Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.
Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. #LI_NK1
Target salary range for this position is between $75,300 - $95,900 annually. The final offered salary will depend on the applicant’s education, experience, skills, and knowledge, as well as considerations of internal equity and market alignment.
Why MCW?
- Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
- 403B Retirement Package
- Competitive Vacation and Paid Holidays offered
- Tuition Reimbursement
- Paid Parental Leave
- Employee & Family Assistance Program (EFAP)
- Pet Insurance
- On campus Fitness Facility, offering onsite classes
- Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
For a brief overview of our benefits see: Benefits Overview
For a full list of positions see: MCW Careers
At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.
MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
Skills Required
- Bachelor's degree
- At least 6 years of experience
- Demonstrated success managing external relationships, accounts, partnerships, or member institutions
- Excellent interpersonal and communication skills, including engaging senior leaders in academic or clinical settings
- Ability to manage multiple concurrent accounts and deadlines with minimal supervision
- Strong written communication skills, including proposals, needs assessments, partnership reports, or similar deliverables
- Experience gathering and synthesizing information to assess needs and make recommendations
- Master's degree in education, public health, higher education administration, business administration, health administration, or a similar field
- Six or more years of experience in academic medicine, health professions education, health systems, or organizations serving them
- Strong organizational, time-management, problem-solving, collaboration, and service-orientation skills
What We Do
The Medical College of Wisconsin brings a synergy between the best medical education, research and patient care.
