Account Manager, Japan Desk

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Description

The Account Manager HCM will be responsible for leading the Dalian HCM operation team dedicated to providing end-to-end support for Japanese HR services. This role requires strong leadership to manage a trilingual team, deep familiarity with Japanese business practices, a solid understanding of Japanese HR operations, and expertise in process optimization for an offshore environment. The successful candidate will ensure service delivery meets the quality and timeliness standards required by the Japan Head Office and regulatory bodies.

Job specification 

Service Delivery & Quality Control (70%)
Japanese HR operations support: Partner with Japan client and Apex Japan team to design the “To-be” HR operation model to provide strong support on HR operation. Define the interaction model between onshore and offshore teams. 
Japanese HR operations support: Perform and supervise team members to complete HR operational tasks which offshore team is in charge
Process Optimization: Drive efficiency and quality improvements by optimizing outsourcing processes, standardizing workflows, and leveraging technology to support the Japan HR operations.
Internal Controls: Ensure the team's processes adhere to internal control requirements and manage documentation.
Operational Management: Manage the team's operations, ensuring efficient utilization of resources and meeting Service Level Agreements (SLAs).
Leadership & Management (30%)
Team Leadership: Lead and develop a team of Japanese HR operation professionals in Dalian, ensuring high engagement, technical proficiency, and cultural alignment with the Japanese team.
Stakeholder Management: Act as the primary escalation point and interface between the Dalian service delivery team and the Japan client and Apex Japan team. Conduct regular service review meetings and manage expectations.

Qualifications and Experience

Education: Bachelor's degree or higher in HR, Business Admin or a related discipline.
Experience: Minimum of 8 years of relevant experience in Japanese HR operation, with at least 3 years in a managerial role leading a small team in a BPO or SSC environment.
Language Proficiency: Business-level fluency in Japanese (both written and spoken) is mandatory for communication with the Japan client. Professional working proficiency in English is preferred, read and written are mandatory.
Technical Foundation: Solid understanding of Japanese HR operations, including but not limited to Employee administration, payroll and social burden etc. 

Skills Required

Trilingual & Cross-Cultural Communication: Exceptional ability to communicate technical subjects clearly across language (Japanese/Chinese/English) and cultural boundaries.
Service & Quality Focus: Dedicated to providing a high-quality, customer-focused service that aligns with the stringent standards of the Japanese corporate environment.
Process Excellence: Proven ability to analyze, document, and streamline complex transactional processes in an outsourcing model.

What you will get in return:

A genuinely unique opportunity to be part of an expanding large global business; 
Competitive remuneration commensurate with skills and experience;
Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. 
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.