Account Manager, Janitorial Services

Posted 2 Days Ago
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Abilene, TX, USA
In-Office
95K-95K Annually
Senior level
Greentech • Other
The Role
Oversee janitorial operations and client relationships across assigned accounts. Ensure contract compliance, service quality, safety, staffing, employee development, customer satisfaction, inventory control, budgeting, payroll accuracy, and profitability. Conduct inspections, resolve service issues, coordinate special projects and emergency response, and identify opportunities for account growth. The role requires regular travel between customer locations and flexible scheduling, including evenings, weekends, and holidays when needed.
Summary Generated by Built In
The Account Manager is responsible for overseeing janitorial operations and client relationships within an assigned portfolio of customer accounts. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.

Compensation: $95,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

 

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

 

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 

ABM Employee Benefits: Staff & Mgmt

Responsibilities
  • Manage day-to-day janitorial operations for assigned customer accounts.
  • Develop and maintain strong client relationships through regular communication and site visits.
  • Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
  • Conduct routine quality inspections and implement corrective actions as necessary.
  • Monitor account performance, customer satisfaction, and service metrics.
  • Recruit, hire, train, develop, and retain janitorial team members and supervisors.
  • Manage employee scheduling, staffing levels, attendance, and labor utilization.
  • Ensure compliance with all company policies, client requirements, and safety regulations.
  • Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
  • Oversee inventory management for cleaning supplies, equipment, and consumable products.
  • Manage operating budgets, labor costs, and account profitability.
  • Review payroll, labor hours, and operational reports for accuracy and efficiency.
  • Identify opportunities for service enhancements, contract growth, and additional revenue.
  • Coordinate special projects, floor care services, seasonal work, and emergency response activities.
  • Maintain accurate operational records and prepare management reports as required.
Qualifications
Required
  • High school diploma or GED required; associate's or bachelor's degree preferred.
  • Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
  • Proven experience managing client relationships and service delivery.
  • Strong leadership, organizational, and problem-solving skills.
  • Proficiency with Microsoft Office Suite and business management systems.
  • Valid driver's license and ability to travel between customer locations.
Preferred
  • Bilingual English/Spanish.
  • Experience managing multiple facilities or large-scale janitorial contracts.
  • Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
  • Experience with budgeting, labor management, and P&L accountability.
Physical Requirements
  • Ability to walk and inspect facilities for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Frequent standing, bending, reaching, and climbing stairs.
  • Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.
Work Environment
  • Commercial office buildings, manufacturing sites, distribution centers, airports, educational facilities, healthcare facilities, or other customer locations.
  • Combination of office work and field-based operational oversight.
  • Regular travel between assigned accounts.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com

Skills Required

  • High school diploma or GED
  • Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations
  • Experience managing client relationships and service delivery
  • Strong leadership, organizational, and problem-solving skills
  • Proficiency with Microsoft Office Suite and business management systems
  • Valid driver's license and ability to travel between customer locations
  • Associate's or bachelor's degree
  • Bilingual English and Spanish
  • Experience managing multiple facilities or large-scale janitorial contracts
  • Knowledge of floor care, carpet care, green cleaning practices, and industry standards
  • Experience with budgeting, labor management, and P&L accountability

ABM Industries Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.

  • Healthcare Strength Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
  • Retirement Support A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
  • Wellbeing & Lifestyle Benefits Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.

ABM Industries Insights

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The Company
HQ: New York, NY
1,799 Employees
Year Founded: 1906

What We Do

Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.

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