Mandate:
Reporting to the Vice President of Customer Relationship Manager, Sales, the Account Manager- Inside Sales will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.
Requirements:
- Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment
- Experience in ocean, air, ground, brokerage, or warehousing is considered an asset
- Bachelor's degree in business or a related field is considered an asset
- CIFFA certification considered an asset
- Travel may be required
What You Offer:
- Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
- Ability to ask the right questions, listen carefully and understand customers' needs
- Proven problem-solving skills
- Excellent communication skills
What We Offer:
- Equal opportunity employer
- Competitive compensation
- Comprehensive health and dental care
- Balance between work and home life
- Opportunities for professional development and career growth
Skills Required
- Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment
- Experience in ocean, air, ground, brokerage, or warehousing
- Bachelor's degree in business or a related field
- CIFFA certification
- Ability to establish rapport and develop strong customer relationships
- Ability to ask the right questions, listen carefully and understand customers' needs
- Proven problem-solving skills
- Excellent communication skills
- Willingness to travel
What We Do
Founded in 1965, Delmar International provides International Freight Forwarding, Customs Brokerage, Ground Transportation, Logistics and Supply Chain related technology services. Delmar currently employs roughly 1,500 individuals primarily located throughout North America, Asia, South America and the Indian subcontinent. An extensive network of partnerships, and agency agreements form the balance of Delmar's global logistics network. Delmar's DNA is held together by a series of proprietary technology systems. Follow us: Facebook & Instagram @delmarcargo YouTube.com/delmarcargo
