About the Company
Currencies Direct was formed in 1996 and has grown to become one of the largest digital FX and international payment platforms. The Group operates across five brands with our global team of over 600 staff across offices in the UK, India, Spain, Portugal, Ireland, Australia, South Africa, and the USA. Currencies Direct combines a fully-digital product offering for both consumers and businesses with award-winning customer service, helping over 115,000 customers move £10 billion per year with us.
Backed by influential private equity investors Palamon Capital and Corsair Capital since 2015, Blackstone Tactical Opportunities made a £140 million strategic investment to accelerate the Company’s growth ambitions in early 2022, resulting in the formation of our holding Group Redpin.
About our Group
At Redpin, our mission is to bring global citizens and businesses together by simplifying life’s most important payments. Our world-class payments network and human centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. We are reshaping the age-old property market by connecting the dots across the entire ecosystem, from buyers and sellers to legal service firms and title companies to property management, banks and real estate agents.
Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide, working together to connect the dots for hundreds of thousands of customers around theworld. Our B2B and Real Estate solutions are designed to streamline transactions and enhance user experience across the globe.
About the Role
Are you seeking an opportunity to have an impact, innovate through your problem solving, and grow professionally? In this role you will act as an account manager for a book of existing and recently lapsed FX partners. Supporting both Currencies Direct & Exchange4Free, you will aim to retain and improve productivity of existing partners, while working to regenerate inactive partner accounts.
What You'll Do
● You will liaise with a wide variety of existing or lapsed partners across a number of specific vertical markets
● Initially working to reestablish relations with lapsed partners within our network, while working closely with the existing Sales team
● Collaborate with the sales team to identify and grow opportunities within the territory
● Calling and setting up meetings for the sales team
● Handle inbound sales queries and gather referral information from partners whilst providing accurate product and service details
● Liaise with sales & dealing teams to provide and receive updates related to customer transactions
● Keep the CRM (Salesforce) updated with daily activity and customer information
● Create and manage affiliate accounts on Salesforce, loading leads, meetings, and activity logs for the BDEs.
● Assist the Data Sales Manager with data capturing, data cleaning, and general reporting tasks.
● Handle administrative tasks related to affiliate commission payments, including query resolution.
● This is an in-office role with no travel required initially
What You’ll Need
● You are a motivated and detail oriented Inside Sales Account Manager with a strong understanding of customer relationship management
● You have the ability to work independently while collaborating with cross-functional teams makes you a key asset in driving business growth
● A commitment to customer service with a proactive mindset to encourage sales & referrals
● High drive and ability to maintain high levels of activity
Bonus Points
● Fluency in Afrikaans
● Any European language (written and spoken) a major plus
We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together. Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Skills Required
- Strong understanding of customer relationship management
- Experience using Salesforce CRM and keeping it updated
- Ability to work independently and collaborate with cross-functional teams
- Commitment to customer service with a proactive mindset to encourage sales and referrals
- High drive and ability to maintain high levels of activity
- Fluency in Afrikaans
- Proficiency in any European language (written and spoken)
What We Do
Winning Money Transfer Provider of the Year at the 2021 MoneyAge Awards, Currencies Direct stands out in the foreign exchange industry for its unique combination of payments technology and personalised support from a team of experienced professionals. Established in 1996 Currencies Direct was the first non-bank foreign exchange provider in Europe. Today we’ve helped over 425,000 customers, offering straightforward payments solutions to businesses operating in international markets. With detailed market insight and expert consultation, we help our customers mitigate the risks associated with currency exposure, make smarter currency management decisions and expand their businesses globally.
