Job Description
Sherwood Aviation is a recognized leader in the Aerospace and Defense Industry, offering component Repair & Overhaul, Sales & OEM Distribution, Engineering & Manufacturing services, and Training& Technical Support to customers world‐wide is looking for an Account Manager to join our team.
The Account Manager serves as the primary point of contact for aviation customers, building and maintaining strong client relationships while ensuring exceptional service delivery. This role manages customer accounts, oversees contract performance, and works closely with Operations, Maintenance, Quality Assurance, and Finance to ensure projects are completed on time, within budget, and in compliance with applicable FAA regulations and company standards.
The Account Manager is responsible for understanding customer needs, communicating maintenance status, resolving issues, identifying business opportunities, and supporting long-term customer satisfaction and retention.
Preferred QualificationsRequirements
- Serve as the primary liaison between customers and internal departments throughout the maintenance or service process.
- Develop and maintain strong customer relationships to ensure long-term satisfaction and repeat business.
- Coordinate repair projects, inspections, modifications, and component services with Operations and Maintenance teams.
- Monitor project schedules, milestones, costs, and customer expectations to ensure timely delivery.
- Prepare quotations, proposals, work scopes, and service agreements.
- Review maintenance estimates, change orders, invoices, and final billing with customers.
- Provide customers with regular updates regarding maintenance progress, schedule changes, and delivery timelines.
- Resolve customer concerns promptly and professionally while coordinating corrective actions with internal departments.
- Identify opportunities to expand services, increase customer value, and support business development initiatives.
- Maintain accurate customer records, contracts, communications, and account activity in the company's CRM or ERP system.
- Collaborate with Purchasing, Engineering, Quality Assurance, and Finance to ensure customer requirements are met.
- Support customer audits, visits, and business reviews.
- Monitor contract performance and ensure compliance with customer requirements and company policies.
Skills Required
- Serve as primary liaison between customers and internal departments throughout maintenance/service process.
- Develop and maintain strong customer relationships to ensure long-term satisfaction and repeat business.
- Coordinate repair projects, inspections, modifications, and component services with Operations and Maintenance teams.
- Monitor project schedules, milestones, costs, and customer expectations to ensure timely delivery.
- Prepare quotations, proposals, work scopes, and service agreements.
- Review maintenance estimates, change orders, invoices, and final billing with customers.
- Provide customers with regular updates regarding maintenance progress, schedule changes, and delivery timelines.
- Resolve customer concerns promptly and professionally while coordinating corrective actions with internal departments.
- Identify opportunities to expand services, increase customer value, and support business development initiatives.
- Maintain accurate customer records, contracts, communications, and account activity in the company's CRM or ERP system.
- Collaborate with Purchasing, Engineering, Quality Assurance, and Finance to ensure customer requirements are met.
- Support customer audits, visits, and business reviews.
- Monitor contract performance and ensure compliance with customer requirements and company policies.
- Ensure projects are completed on time, within budget, and in compliance with applicable FAA regulations and company standards.
HEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HEICO and has not been reviewed or approved by HEICO.
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Retirement Support — The company maintains a long‑standing 401(k) program with company matching available to nearly all U.S. employees, with matches sometimes delivered in company stock. Official materials indicate broad participation and subsidiary‑level match structures.
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Flexible Benefits — The package spans medical, dental, vision, HSAs/FSAs, life and disability coverage, PTO and holidays, tuition reimbursement, an EAP, and various discounts, with multiple plan choices. Eligibility and specifics can differ by subsidiary.
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Wellbeing & Lifestyle Benefits — Wellness programs such as health fairs, screenings, flu shots, and on‑site classes appear alongside fitness, retail, and entertainment discounts. These offerings complement core coverage and support day‑to‑day wellbeing.
HEICO Insights
What We Do
HEICO Corporation, through its subsidiaries, engages in the design, manufacture, and sale of aerospace, defense, and electronics related products and services in the United States and internationally. The company operates through two segments, Flight Support Group (FSG/HEICO Aerospace) and Electronic Technologies Group (ETG). HEICO Aerospace offers jet engine and aircraft component replacement parts. It also involves in manufacturing specialty aircraft/defense related parts; offering thermal insulation blankets primarily for aerospace, defense, and commercial applications; subcontracting for original equipment manufacturers (OEMs); providing specialty parts as a subcontractor for aerospace and industrial OEMs, and the United States government. In addition, this segment distributes hydraulic, pneumatic, mechanical, and electro-mechanical components for the aviation markets.
