Account Manager II - Specialized Services Client Support Group

Job Description
The Client Support Group (CSG) is part of the Specialty Services pillar within the Global Practices Leadership team. Specialty Services teams each perform unique functions for clients across Commercial Banking. The Client Support Group specializes in providing transactional support for clients and internal partners; performs high-risk callbacks for money movement, signer and security administrator changes and account and product maintenance; and is the client-facing intake support for fraud calls.
Job Summary:
As an Account Manager II for the Client Support Group, you will report to an Account Manager II Team Leader or to an Account Manager III People Manager. You will have frequent interaction with internal teams across the firm and with external clients. In this role, you will serve as a point of contact for inbound client requests related to transactional inquiries or perform outbound high risk callbacks to clients, and assist clients with fraud inquiries.
Job Responsibilities:

• Actively listen and identify the client's needs while tactically executing solutions on their behalf
• Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
• Work independently and in a team environment to maximize productivity in the most efficient manner
• Build and strengthen in-depth relationships with both internal and external clients
• Leverage relationships and people skills to influence better outcomes for clients
• Demonstrate advanced knowledge of commercial treasury management products and services in support of the client's needs
• Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries

Required Qualifications, Skills, and Capabilities:

• Excellent communication skills both written and verbal
• Relentless and versatile learner
• Highly organized with ability to manage competing priorities
• Demonstrated and consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to work independently and know when to escalate complex and unusual issues
• Problem solving skills with stong attention to detail
• Proven leadership skills
• Strong analytical and communication skills, both verbal and written

Preferred Qualifications, Skills, and Capabilities:

• Bachelor's degree preferred and / or 5+ years of equivalent work experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.