Account Manager II – Last Mile

About the Role

As an Account Manager on Uber Freight's Last Mile team, you will be responsible for managing end-to-end relationships with customers, ensuring all contractual obligations, service level agreements (SLAs), and KPIs are met or exceeded. You’ll serve as the primary point of contact for customer performance and will work cross-functionally to coordinate delivery execution, solve issues, and proactively support strategic growth. This role is critical to driving operational excellence, enhancing the customer experience, and supporting Uber Freight’s expanding Last Mile capabilities. 

What the Candidate Will Do

• Serve as the day-to-day owner of assigned customer accounts, acting as the main liaison between the customer, Uber Freight, and third-party Last Mile Service Providers (LSPs). 
• Manage all customer requirements outlined in contractual agreements, including service expectations, SLA compliance, and performance scorecard reporting. 
• Oversee the performance of Last Mile delivery operations, ensuring a high level of on-time delivery, customer satisfaction, and issue resolution. 
• Coordinate across internal teams (Operations, Technology, Finance, and Sales) to ensure successful execution of delivery programs and account strategy. 
• Analyze account data and metrics to identify trends, operational inefficiencies, and areas for improvement. 
• Lead regular customer check-ins and performance reviews, preparing reports, insights, and action plans. 
• Support capacity planning, vendor setup, pricing updates, and location onboarding in the Transportation Management System (TMS). 
• Manage invoice accuracy, fuel surcharge tracking, rate profiles, and AR within internal systems. 
• Identify opportunities for account expansion, process improvement, or automation that align with customer goals. 
• Maintain and update customer SOPs and internal documentation to ensure consistent service delivery. 

Basic Qualifications

• Bachelor’s degree in business, Supply Chain, Logistics, or a related field preferred. 
• 3+ years of experience in account management, logistics, transportation, or supply chain operations. 
• Experience managing SLAs, customer contracts, or operational KPIs. 
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. 
• Excellent communication and interpersonal skills, with a customer-first mindset. 
• Comfortable using Microsoft Excel, TMS platforms, and data analysis tools. 

Preferred Qualifications

• Experience working in last mile logistics, parcel delivery, or e-commerce fulfillment. 
• Proficiency in CRM tools, logistics software, and Microsoft Office Suite. 
• Ability to identify and execute on process improvement opportunities. 
• Strong leadership and collaboration skills, with experience managing cross-functional initiatives. 
• Demonstrated ability to interpret and manage customer contracts and performance metrics. 

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.