About the role and team
We're in search of a proactive and results driven Key Accounts Manager to lead growth and retention efforts for our top merchants across NYC. You'll manage a portfolio of 30 of the city's largest and fastest growing merchants, delivering enterprise level white glove service to our top exclusives and multi-app partners. This role demands hands-on collaboration and strategic thinking as you drive initiatives for mutual success, ensuring that our partners' needs are not just met, but exceeded.
You'll be the primary point of contact, acting as a dedicated partner and advocate within Uber. Your strategic approach to account management will be crucial as you develop and execute tailored strategies aligned with our merchants' long term goals. If you thrive in a fast-paced environment, possess exceptional relationship building skills, and are committed to driving tangible outcomes, we encourage you to apply for this exciting opportunity.
This role will be based in New York following the hybrid schedule (Tuesday - Thursday in office)
What you’ll do
- Act as an online food delivery growth consultant to a portfolio of 30 NYC’s largest merchants
- Conduct Key Contract Negotiations shaping the future of the partnership with top merchants
- Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals
- Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth.
- Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners.
- Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships.
- Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer.
- Provide proactive and reactive thought leadership in commercial scenarios, offering strategic, data-driven recommendations to senior leadership.
- Educate the merchants on the value of in-app marketing, Ads, and other product offerings
- Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
Basic Qualifications
- 5+ years experience in customer success/account management, with at least 2 years focused in strategic relationship management
- Proven success in managing complex, strategic accounts, negotiations
- Curious, proactive and a strong work ethic
Preferred Qualifications
- Proficiency in Salesforce and Google Sheets/Excel
- Exceptional communication skills: Can autonomously develop highly curated, data-driven content and narratives across a variety of formats to a high standard (QBR decks, one pagers, reports, emails)
- Strong Negotiation skills: Can effectively negotiate and renegotiate multi million dollar contracts with existing partners
- Adept stakeholder management skills: An ability to autonomously quarterback relationships in all directions between Uber and merchant
- Strong discovery, strategic thinking and critical thinking skills: Demonstrated history of applying your curiosity and knowing what information needs uncovering, then turning that information into a detailed, customized partner strategy
- Proficient commercial and business acumen: can autonomously develop complex commercial recommendations based on business expectations and partner needs
- Proven track record in applying analytical skills to manipulate large data sets and turn them into actionable insights
For New York City, NY-based roles: The total on-target earnings (OTE) range for this position is USD $119,286 - USD $132,857. The OTE includes a base salary range of USD $83,500 per year - USD $93,000 per year and an annualized cash variable incentive target of USD $35,786 - USD $39,857.
The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.
An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 5+ years of customer success or account management experience
- At least 2 years of strategic relationship management experience
- Proven success managing complex strategic accounts and negotiations
- Curious, proactive, and strong work ethic
- Proficiency in Salesforce
- Proficiency in Google Sheets or Microsoft Excel
- Exceptional communication skills and ability to create data-driven content and narratives
- Strong negotiation skills, including multi-million-dollar contract negotiations
- Strong stakeholder management skills
- Strong discovery, strategic thinking, and critical thinking skills
- Proficient commercial and business acumen
- Proven analytical skills manipulating large datasets and producing actionable insights
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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