At Capital, we know that a building is only as strong as the materials it’s made of. And we also know that a company is only as strong as the employees who keep it running. Because of this, we value more than just delivering the best products. We value investing in the best people.
At Capital, we have over 75 years of success behind us, but we need innovative and dedicated employees to take us into the future. When you join the Capital team, you’re empowered to succeed, encouraged to grow, and rewarded for your hard work.
Position Summary: We are currently looking for an Account Manager for our Portland Branch. This position oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer’s issues. Services existing accounts and also establishes new accounts.
Key Competencies
- Building Collaborative Relationships
- Innovation / Creativity
- Adaptability
- Developing Self & Others
Principal Accountabilities & Deliverables for Account Manager
- Sell/market Company products and services using all communication methods provided and within the parameters set by the Company
- Quote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factors
- Receive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the Company
- Collect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer service
- Continually analyze customer base and manage according to the best return on time invested
- Actively participate in strategic planning and annual budgeting by account
- Complete training courses, classes and seminars as assigned
- Maintain on-going product knowledge meetings for your customers
- Perform product maintenance through cycle counts as necessary for specialty item inventory
- Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment
Qualifications
Education / Experience and Skills
- Typically requires a Bachelor's degree in Business or related field
- Understanding or knowledge of lumber industry and the company products and services
- Ability to model the Capital values and to provide innovative solutions
- Ability to effectively communicate, motivate and engage commitment of customers and team members
- Ability to drive and be accountable for results in a fast paced environment
- Ability to multi-task and have multiple projects going simultaneously
- A strong sense of urgency for goal achievement
- Results focused with ability to make quick decisions to changing conditions
- Strong follow-up is necessary on tasks to ensure proper results
- Detail-oriented with ability to handle details quickly, correctly and efficiently
Abilities
- Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
- Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
- Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
Work Environment
- Work is performed indoors in a climate controlled environment
We are in the people business, we just happen to sell lumber... so you can have GREAT BENEFITS!
- Paid Time Off (Sick, Vacation, Volunteer Time Off)
- 9 Paid Holidays
- Medical, Dental, and Vision Insurance
- TeleDoc
- Best Doctors
- Company Paid Life and Disability Insurance
- Pet Insurance
- 401(k) Plan with Match Percentage
- Employee Assistance Program
- Hearing Services
- Tuition Reimbursement
- Smart Dollar
- Wellness Program through Vitality with program completion incentive towards medical premium
Skills Required
- Bachelor's degree in Business or related field
- Understanding or knowledge of the lumber industry and company products and services
- Sell and market company products and services and manage existing and new customer accounts
- Quote and negotiate product prices using independent judgment
- Resolve customer questions, concerns, and complaints
- Ability to effectively communicate, motivate, and engage customers and team members
- Ability to multi-task, manage multiple projects, and meet goals in a fast-paced environment
- Strong follow-up and detail-oriented with ability to handle details quickly and accurately
- Complete assigned training courses, classes, and seminars
- Physical abilities: lift/carry/push/pull up to 5 pounds, stoop/kneel/crouch/crawl occasionally, sit/walk for prolonged periods, and use a keyboard for prolonged periods
What We Do
Capital Lumber Company is a leading distributor of specialty building materials in the Western United States. The company provides high-quality wood products and services, including sales, market development, inventory management, and distribution within the building materials industry. They are dedicated to providing unequaled service to customers and fairness with suppliers while offering specialty products like engineered wood and trim.
