As an Account Manager at Vox Fulfillment, you will take ownership of assigned accounts, ensuring high levels of customer satisfaction by providing solutions to drive company revenue. Reporting to the Client Service Manager, you will manage a minimum of 6 accounts at any given time, operating in a professional office and warehouse environment.
Job Responsibilities:
- Effectively manage assigned accounts to ensure high levels of customer satisfaction.
- Meet project deadlines and ensure timely delivery of orders.
- Place orders as necessary, considering delivery dates and inventory levels for fulfillment.
- Resolve customer inquiries and complaints, and process returns efficiently.
- Set follow-up appointments to keep customers informed of the latest developments.
- Process invoicing for product services.
- Greet guests and customers warmly, assisting as needed.
- Coordinate various customer projects.
According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation
Nonessential Functions
Non-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job · Marginal functions can be redistributed among other staff.
Job Specifications – includes Education, physical and mental demands, and working conditions
- 2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including:
- Operations experience
- Reporting and Analysis
- Proven client relationship building
- Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
- Ability to conceptualize integrated solutions for business problems to help clients achieve goals
- Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
- Excellent written and verbal communication skills
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.
Skills Required
- At least 2 years of experience in promotional material management or business-to-business/business-to-consumer service companies
- Operations experience
- Reporting and analysis experience
- Proven client relationship-building experience
- Results-oriented, proactive, and able to multitask and troubleshoot
- Ability to conceptualize integrated solutions for business problems and help clients achieve goals
- Experience with Microsoft Word, Excel, and Outlook
- Ability to learn order processing and warehouse management systems
- Excellent written and verbal communication skills
What We Do
AMS Fulfillment, operating as Advantage Media Services LLC, is a full-service, omnichannel third-party logistics provider for consumer brands across multiple channels. It handles eCommerce, B2B, wholesale, retail, and direct-to-consumer fulfillment through bi-coastal warehousing, inventory management, returns, refurbishment, kitting, assembly, shipping optimization, and fulfillment technology. As a Certified B Corporation, AMS also emphasizes employee well-being, community investment, sustainability, and responsible growth.
