Account Manager I - Mid to Late-Stage Collections
Las Vegas, NV | On-site
JOB HIGHLIGHTS:
This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
COMPENSATION:
- Base Pay:
- $19.50 per hour plus bonus potential based on individual and team performance.
- *Incentive:
- If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
- * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
BRIEF DESCRIPTION:
This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to):
- Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
- Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
- Negotiate account payment solutions while maintaining company performance and productivity standard.
- Maintain accurate notes and records of all communication and actions on customer accounts.
- Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
- Conduct skip-tracing activity to generate potential leads on customer or collateral.
- Review and submit accounts for repossession activity based on mitigating factors.
- Accountable for reducing delinquency in department.
- Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
- Meet quality assurance and productivity standards.
- Agent will need to be able to handle high volume calls in a fast-paced environment.
KNOWLEDGE, SKILLS, LICENSES
- Excellent communication and negotiation skills
- Willing and able to work a flexible schedule including overtime and weekends
- Ability to multi-task in a fast-paced environment
- Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
- Good computer and typing skills
- Team player
- Good negotiation skills; excellent telephone etiquette
- General knowledge of Microsoft Excel, and Outlook
- Web navigation and/or web-based applications
EDUCATION
High School diploma or equivalent required.
EXPERIENCE
- Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
- General knowledge of collection, and repossession.
- Auto collection experience preferred
FULL-TIME BENEFITS
- Medical, Dental, and Vision benefits
- Life Insurance and Long-term disability plans
- Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
- Wellness Programs
- Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Annual Flu Shot
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- HGym (available in our Los Angeles, CA & Dallas,TX office)
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet
ABOUT US
People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best-fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).
With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
CONTACT US
https://www.westlakefinancial.com/careers/
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt
Job Type: Full-time
Depending on department: Entry level starting at $35,000.00 - $71,000.00 per year; Late stage $40,000 - $99,0000 per year.
Schedule:
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- At least one year of consumer collections experience in a high-call-volume, auto-dialer environment
- Knowledge of collection and repossession processes
- Excellent communication and negotiation skills
- Knowledge of state and federal collections laws, including the Fair Debt Collection Practices Act
- Ability to work a flexible schedule, including overtime and weekends
- Good computer and typing skills
- General knowledge of Microsoft Excel and Outlook
- Auto collection experience
What We Do
Headquartered in Los Angeles, California, the Hankey Group comprises eight operating companies specializing primarily in the automotive, finance, technology, real estate, and insurance industries. Beginning in 1972, the Hankey family acquired a 100% interest in the Midway Ford dealership, and guided by the focused vision and unparalleled leadership of its principal, Mr. Don Hankey, the group has undergone a remarkable transformation over the past 50 years. Our strong leadership has been paired with unrivaled execution. With over 5,000 employees, and approximately 2,000 residing in Southern California, the Hankey Group has evolved by promoting personal development, employee growth, and retention within the organization.
